Orbi WiFi 7 RBE973
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Laptop unable to see SSID wifi6

mrwkbrdr
Star

Laptop unable to see SSID wifi6

Lenovo laptop unable to see SSID with AX enabled. Turned of AX and SSID can now be seen.

Message 1 of 9
plemans
Guru

Re: Laptop unable to see SSID wifi6

Does your laptop of an intel wireless card? If so, go to the intel site and update the driver on it. The device manufacturers (sony, lenovo, etc) aren't good at doing the update so you have go directly to whoever makes the part. 

intel cards had issues with earlier drivers not being able to see ax. Try updating it. 

Message 2 of 9
Chuck_M
Mentor

Re: Laptop unable to see SSID wifi6

As said previously, this is typically an issue with an outdated driver.

Message 3 of 9
FURRYe38
Guru

Re: Laptop unable to see SSID wifi6

What FW version is currently loaded on the Orbi? 


@mrwkbrdr wrote:

Lenovo laptop unable to see SSID with AX enabled. Turned of AX and SSID can now be seen.


 

Message 4 of 9
mrwkbrdr
Star

Re: Laptop unable to see SSID wifi6

Does your laptop of an intel wireless card? If so, go to the intel site and update the driver on it. The device manufacturers (sony, lenovo, etc) aren't good at doing the update so you have go directly to whoever makes the part. 

intel cards had issues with earlier drivers not being able to see ax. Try updating

 

Driver has the latest available.

Message 5 of 9
mrwkbrdr
Star

Re: Laptop unable to see SSID wifi6

What FW version is currently loaded on the Orbi? 

 

 

FW version 3.2.9.2_1.2.4

Message 6 of 9
FURRYe38
Guru

Re: Laptop unable to see SSID wifi6

What is the model# of the wireless adapter card?

 

Do other wifi devices work while AX mode is enabled? 

Message 7 of 9
whoDean
Guide

Re: Laptop unable to see SSID wifi6

Message 8 of 9
FURRYe38
Guru

Re: Laptop unable to see SSID wifi6

Any progress on this? 

Ensure WiFi adapter drivers are up to date on the laptop...

 


@mrwkbrdr wrote:

Lenovo laptop unable to see SSID with AX enabled. Turned of AX and SSID can now be seen.


 

Message 9 of 9
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