Logs Cleared on Restart - why?

[bullm00n]

Why are the logs on the Orbi being cleared on restarts?  I am having some odd random restart problems - similar to this post:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/Orbi-rebooting-itself-daily/m-p/18360...

And I have his same issue: logs being cleared on restart - I didn't ask them to be cleared and I didn't ask for a restart.  Seems like keeping the logs around would help with a diagnostic for errant behavior.  Is this log clearing on restart a bad feature or a bug?

[FURRYe38]

Been like this since the beginning. I presume since the entire system and memory is rebooted on a restart or power cycle, this clears any and all logging data from memory. 

You might enable email logs: https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Enable-Email-Logging-and-Router-Rebo...

Might even enable debug logging, WAN and LAN then capture. 

[bullm00n]

I looked at the debug page - no idea what that's about or how to use it.  Any tips?  I did see the resolution to the link above was RMA and new unit.  And that may be what I have to do. I first got a kit with a dead SAT, so I guess it's not a stretch that this RBR could be faulty also.

[RafS]

I've had random restarts on my RBKE963 system for a while now and the only thing that solved it for me was going back to firmware 6.3.7.5  Absolutely nothing else worked and the weirdest part of all of it, I checked the logs on the two firmwares I was running after 6.3.7.5 and both of them were filled with hundreds of DOS Attack logs but after going back to 6.3.7.5, the system became stable, running a week now without a single reboot, where I was having at least 2 a day before, AND there is absolutely no signs of any DOS Attacks in the logs. I don't know what to make of all this but I'm not upgrading the firmware on on these things anytime soon.  And before anyone asks, yes, the installs were all clean, no restore was done, power down was performed.  Only issue I ran into when going back to 6.3.7.5 was syncing the satellites back to the router but after doing a reset via the reset button on each satellite, the satellites did finally sync back up to the router. 

[FURRYe38]

Hmm well with that being mentioned, can only presume the system may have been faulty from the beginning. Something to contact NG support and and what RMA options you have. 

@KevinLiT 

Might try a 2nd system from places like amazon to try for a short period of time to see. They are good on refunds. 

[bullm00n]

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@RafS wrote:

I've had random restarts on my RBKE963 system for a while now and the only thing that solved it for me was going back to firmware 6.3.7.5  Absolutely nothing else worked and the weirdest part of all of it, I checked the logs on the two firmwares I was running after 6.3.7.5 and both of them were filled with hundreds of DOS Attack logs but after going back to 6.3.7.5, the system became stable, running a week now without a single reboot, where I was having at least 2 a day before, AND there is absolutely no signs of any DOS Attacks in the logs. I don't know what to make of all this but I'm not upgrading the firmware on on these things anytime soon.  And before anyone asks, yes, the installs were all clean, no restore was done, power down was performed.  Only issue I ran into when going back to 6.3.7.5 was syncing the satellites back to the router but after doing a reset via the reset button on each satellite, the satellites did finally sync back up to the router. 

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Interesting to know.  I wonder if I can revert to that firmware.  I have never had any other firmware and whatever came from the factory got upgraded to the latest release during the setup and I don't recall having a choice about that.

I also have my 850 system.  I could fall back to that for a week to monitor the situation and I may have to do that.

[FURRYe38]

You can downgrade, just downgrade the RBS first before the RBR. 

There should be a disable auto update check box I believe.