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Forum Discussion
Lost web access to Orbi router - RBR750
I generally login to my router daily - I noticed last evening the Orbi was rebooting - I didn't reboot it but now I can no longer web into it or use the app to access the interface. I can still p...
Factory reset and setup from scratch using a wired PC and web browser at HTTP 192.168.1.1. Press the reset button for 20 seconds then release. Use MS Edge or Firefox web browers.
Don't use Orbi app.
fanandfoe wrote:
Fellow owner of a Orbi 750 fully configured with 2 satellites where, inexplicably, I can't access the web interface and the app says that my orbi is "offline". I have tried different computers and different browsers. All the same result.
Power cycling the router does not help the situation.
GRR Netgear! $600 in router gear should not be doing this!
Thank you for the thoughts and prayers.
I will also make note never to trust Netgear again. Honestly, I have been managing routers and gear like this for small to medium sized businesses and client house for almost 20 years now -- this is one of the most rediculous things I have seen from a company. They should at least step in and recognize there is an issue and try to address it. The pattern is clear and the timing to not coincidence that so many of us are having half-bricked devices right within the same time period.
I have a product that is under warranty and the error I made is by purchasing this product from Netgear directly instead of Costco where at least I have some leverage to return the silly brick. I won't make this mistake again.
Good Luck.
For those that don't have support or don't have the time to mess with opening a ticket, here is the latest from my open support ticket:
Currently there an on going issue unable to access router's page using the browser and ORBI App but the internet is working fine. Engineers are already aware of the issue and currently working on it. We have customers that the issue was resolve by resetting the router and some don't. Resetting the router will be risk since everything will be disconnected and have to start over. For now, what I suggest is to wait for the update from the engineers and I will leave this case open and will provide an update for you. However, there's no ETA for the fix.
Thank you. Please keep us posted.