NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
My new Orbi RBR850 mysteriously dropped some internet connections
I installed an RBR850 and 3 satellites last weekend. I have about 30 devices attached - Rokus, phones, computers, Ring security cameras, robot, etc. All have been working well. Suddenly tonight a l...
OK, I think I might have a handle on this problem. The replacement router had no effect on the problem. Then I upgraded to beta v223, and the DNS problem has not appeared since (several days). I was still getting some web pages that did not fully download - mostly missing images - every now and then, at least a couple of times an hour.
Someone here noted I should download the Orbi manual, LOL. Would you believe I did not know there was an Orbi manual? No mention of it in the scant literature from Netgear. I am a computing professional and should know better, but because I am a computing professional I just started to tackle things on my own based on past experience. . I performed the entire Orbi AX6000 install by the seat of my pants - it's a wonder it works at all.
At any rate, I was reading the manual belatedly and came upon a discussion of MTUs and how in some cases a maximum MTU could cause web pages to download incorrectly. I had already on my own tried MTs from 1500 to 1436, which is the number I calculated from pinging where the ping indicated there were no fragmented pages. But the manual suggested a value as low as 1400. I changed my router to a 1400 MTU and have not had a partial web page downloaded in my browser in two days.
So this MAY be a solution: beta v223 and MTU 1400. Everything is now operating very well, and I am pleased with my system thus far. If I don't have any DNS not found or partially loaded pages in my browser in the next week or so, I'll mark this as solved. I'd say this Netgear Community has delivered a miracle, thanks!
scamperpamela wrote:
Someone here noted I should download the Orbi manual, LOL. Would you believe I did not know there was an Orbi manual?
Oh yes. I would certainly believe that, given how Netgear hides this stuff. That is why I always explain this when I tell people to check the manual.
Interesting that you describe your process as "seat if the pants". That too is easy to understand. Netgear tries to make life "easy" with its pesky mobile apps. The problem with that approach is that it never explains what is happening. Just leads you down this narrow road. Any slight deviation of something doesn't work as expected and you can get lost.
The truth of the matter is wifi technology is complex. It is amazing that a non-technical user can get it running at all! Things do go wrong quite frequently. My initial setup went without my having to call Netgear, but I knew a few tricks when things didn't go quite right. My setup with the replacement router ended up with almost 2 hours on the phone to Netgear. I will say Netgear customer service is patient and tries very hard to help. But most of the solution to my problems came from the Netgear community and m own computing background.
scamperpamela wrote:
But most of the solution to my problems came from the Netgear community and m own computing background.
"That's the way to do it", to quote Mr Punch.
Isn't it funny how people who know something, even a little bit, about the entrails of the technology can be more understanding of where things can go wrong, and patient when talking to the tech people when trying to fix problems?
If only absolute beginners were equally open to advice. Instead they too often shout at the techies on the basis that the louder they yell the higher people will jump.
Then again there are those who come along and scream "I used to run computers on the space shuttle, so don't talk to me about technology". Someone has to point out to them that a PhD from the Fortran era won't get then very far with 21st wifi systems.
I can tell you've suffered the end user, LOL! I hear a bit of relief on the other end of the line to a company technical support line when they relize I'm not an absolute beginner but also not claiming to be an expert on the subject. They probably won't get yelled at or have to spend 30 minutes telling me to click this and that and hear 'oops' on the other end of the line.
Y ou said "Someone has to point out to them that a PhD from the Fortran era won't get then very far with 21st wifi system." I might point out also that a PhD from the current era won't get them there unless it is explicitly in the current subject matter.
What rational experience does give one is very good logic and a bag of tricks to try to make things work. Experience usually can come up with just one more thing to try before calling for support, and by the time you get to support you have isolated the problem at least a little. I am strongly motiviated to fix things on my own first simply because I don't want to spend hours on the other end of a support call and also have to go through the whole problem again and again if I have to make multiple calls.
I have spent a good deal of time on Netgear support with previous routers and extenders as well as a little on ORBI. The technicians are accessible and eager to solve your problem if not always able to do so. Very hard to fix wifi problems from a remote location!