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Forum Discussion
mark_e_h
May 25, 2022Star
Netgear fix for not able to connect to management console
I've seen the NG posting on here: We are aware of an issue affecting the Orbi RBK85x and RBK75x Series Mesh WiFi 6 Systems. Some customers can no longer access or manage their Orbi systems through t...
CrimpOn
May 25, 2022Guru - Experienced User
mark_e_h wrote:
Apparently Netgear is confused as to who owns the equipment I thought I purchased from them. Apparently I'm only borrowing from them. Bad enough to make changes without asking. Even worse to not inform me of what they are doing.
I purchase electronic gizmos and install software all the time, and rarely have I taken the time to read the "Terms and Conditions" I am agreeing to. It could be saying that I agree to be abducted by space aliens for all I know. The T&C's that we all agreed to when unboxing and starting up Netgear routers are typical of what I find for most vendors:
https://www.netgear.com/about/terms-and-conditions/
Interesting sections include:
- SOFTWARE UPDATES AND UPDATES TO THE PRODUCTS
Software Updates. By using the Product, You agree to receive all Software Updates and upgrades that NETGEAR sends to the software included in the Product. You specifically agree Your Product may: (i) communicate with NETGEAR servers from time to time to automatically check for available updates, such as bug fixes, critical system updates, patches, enhanced functions, upgrades, missing plug-ins and new versions (collectively, “Software Updates”) and (ii) install the Software Updates. Such Software Updates may be in various forms and are generally provided for the purposes of improving the performance, security and reliability of the Product.
I particularly like this part of 23:
NETGEAR makes no warranty that the Product will meet Your requirements or that use of the Product will be uninterrupted, timely, secure or error-free; nor does NETGEAR make any warranty as to the accuracy or reliability of any information obtained through the Product (including third party content), that any defects in the Product will be corrected or that the Product will be compatible with any other specific hardware or Product.
mark_e_h
May 25, 2022Star
I guess NG could brick your router, and not violate terms of what you agreed to. Which I think they came pretty close to doing.....
foo....
- Bigtuna00May 25, 2022Aspirant
This is the best part from the stickied post (emphasis mine):
If you are still having trouble managing your Orbi system or your subscriptions after the fix has been released to everyone:
How on earth would we know this?
- GarwoofooMay 26, 2022Apprentice
The issue isn't universal. I'm running the latest version of the firmware (the one that was subsequently withdrawn because of this issue) and I don't have any problems accessing the web management page or loading the Orbi app.
In fact the last two firmware updates have been completely stable for me and my system is functioning very well, after months of frustration with the previous releases (and, going back even further, DNS issues with the product that also persisted for months before being fixed).
I'm dreading Netgear pushing through another poorly-conceived update that causes a whole load of new issues. If I could just block any and all updates and leave my system exactly as it is right now, I would do so. But it seems that no matter what people try, the updates get through in the end somehow anyway.
- GarwoofooMay 26, 2022Apprentice
I have been monitoring that, and my system hasn't rebooted once since the firmware was applied. Current uptime 28 days.