Orbi WiFi 7 RBE973
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Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Zipsy
Aspirant

Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

When pinging google on command prompt the ping rises occasionally, but when playing games like valorant the network round trip time or ping spikes up every like 2 seconds. 

Message 1 of 60

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Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Just finished troubleshooting and experimenting with everything I could. The thing that was causing it was actually the power extenders! When changing the router plug into an actual outlet in the wall the wifi was great. It was lightning fast. At least I know now.

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Message 52 of 60

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FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What are the ping results if you connect a wired PC to the ISP modem/ONT and use the free trial ping plotter program from pingplotter.com with out the RBR? 

Message 2 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

When connecting to the modem everything is fine. No ping spikes or anything and I have also contacted my internet provider to see if anything was wrong on their end. Nothing. V3.2.16.6_1.4.4 is the firmware

Message 3 of 60
mschoenf
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

I am Also having this same behavior while playing wow, with firmware 3.2.16.6

Message 4 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What are the ping results if you connect a wired PC to the ISP modem/ONT and use the free trial ping plotter program from pingplotter.com with out the RBR? 


@mschoenf wrote:

I am Also having this same behavior while playing wow, with firmware 3.2.16.6



 

Message 5 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

I also talked over the phone with someone at netgear and they didn't seem to have an answer for it. 

Message 6 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

I would probably return the 7 series and try a 8 series to see if the problem follows. 

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 7 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

It's best if I can just fix it on the router itself since returning it will be hard with everything that is happening right now.

Message 8 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 9 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

how do I find that

Message 10 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Is there another box unit that the RBRs WAN port is connected too or is this to wall jack? If there is another unit, then look at the units stick, in back or under, to see a mfr and model# of the modem or ONT unit. 

Message 11 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

If the mfr is manufacturer then it's netgear and the model is CM400. I also have have access to the settings of my motem but not sure if I should change anything in there.

Message 12 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

Message 13 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

I did that just yesterday and everything was fine on their end.

Message 14 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Can you attached a screen shot of ping plot and a capture of the ping command ran from a wired PC thats connected to the RBR. I would disconnect ALL other devices from the RBR temporarily. Change the SSID name temporarily so that wireless devices won't connect. Then run these two tests with you PC connected to the RBR. Test with and with out the game running. 

Message 15 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Sorry I am not able to provide a screenshot anytime too soon. But I ahve tried this before and the ping still spikes. Its just that overall ping compared to the wireless is like 2 ms faster.
Message 16 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Here is the chart but in game the network round trip time spikes in sort of a pyramid shape. It seems that the real effects of this are apparent in game when it spikes. The first one is an image of the ping when connected to the router.

Capture.JPG

This is an image of the ping when connected to a satellite
The ping on the satellite is better than when the router is. The satellite is right next to my laptop so distance shouldn't be an issue.
Capture2.JPG

Message 17 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Here is my ping to Google using a wired PC connected to a ASUS wireless bridge connected to my Orbi AX system:

image_2020-11-10_091327.png

Message 18 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Yours looks fine. Mine is weird.
Message 19 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Are ping times the same if you ping the routers LAN IP address?

Message 20 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

The ping spikes are still there it's just the overall ping is lower.
Capture3.JPG

Message 21 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Do same test with RBS disabled and if you can with the RBR disconnected from the modem and all other devices disconnected from the RBR. IF you still see some spikes, I would presume there maybe some thin in 7 series FW that differs from 8 series FW and something that NG should look into. 

Message 22 of 60
FURRYe38
Guru

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Message 23 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

Still spiking

Message 24 of 60
Zipsy
Aspirant

Re: Network Round Trip Time Spikes ever few Seconds on Orbi ax4200 RBR750

When connected only to the router the spikes are even worse and last longer.

Message 25 of 60
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