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I have an RBK752 system running firmware version 4.6.3.7 and am seeing the router disconnect and turn magenta. I have a wired connection to the router and am unable to connect to any devices on the LAN or access the internet while in this state. If I launch the app it shows the status of the router to be red/disconnected. I can recover by using the Orbi app on my phone and rebooting the router once the router reboots then everything is good. Is this yet another problem with the firmware? Any ideas on what may help stabalize this or do I have to go back to my time capsule until Netgear can get it fixed? Any ideas on when Netgear will be releasing a fix for this debacle of an update?
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Or just buy something else without the problems. Or you can spend hours trying to figure out the problem and then return it in a couple of weeks. Wondered how many of these have been sent back to Amazon and Costco over the past month?
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Netgear should be compensating us for all of this wasted time. What a terrible release, the develpoers and QC should be ashamed of themselves for a release this troublesome. It’s a shame Apple got out of the router business.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
The best I can see them offer is a year free support (which was worthless in this instance since they couldn’t fix it either) or some free Armor or Parental controls subscription for a period of time.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I’m in the same boat here. Wanting to trash this system and get a Ubiquity system instead. It’s too bad because up until this crappy firmware update things have been fairly fast and stable. Now my satellites keep flashing blue which means I have to reboot the entire system! Frustrating!!
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
@Renegade5150 wrote: I’m in the same boat here. Wanting to trash this system and get a Ubiquity system instead. It’s too bad because up until this crappy firmware update things have been fairly fast and stable. Now my satellites keep flashing blue which means I have to reboot the entire system! Frustrating!!
I completely agree. I have achieved stability by downgrading the firmware on both Router and Satellite. I have to say NG has lost me as a customer for any future products. The only reason I am paining this out is that I cannot return it because I bought it through the NG website. I would love to put in a Ubiquity system. I wish they were not so expensive lol. Anybody have any experience with their AmpliFi routers?
@Renegade5150 wrote: I’m in the same boat here. Wanting to trash this system and get a Ubiquity system instead. It’s too bad because up until this crappy firmware update things have been fairly fast and stable. Now my satellites keep flashing blue which means I have to reboot the entire system! Frustrating!!
I completely agree. I have achieved stability by downgrading the firmware on both Router and Satellite. I have to say NG has lost me as a customer for any future products. The only reason I am paining this out is that I cannot return it because I bought it through the NG website. I would love to put in a Ubiquity system. I wish they were not so expensive lol. Anybody have any experience with their AmpliFi routers?
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
How/where did you find the old firmware, and how did you keep the system from auto updating to the current problematic one? (apologies if this has been said before)
@jdk1120 wrote: How/where did you find the old firmware, and how did you keep the system from auto updating to the current problematic one? (apologies if this has been said before)
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
@jdk1120 wrote: How/where did you find the old firmware, and how did you keep the system from auto updating to the current problematic one? (apologies if this has been said before)
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I recently bought this new WIFI 6 Mesh system from costco and in couple of days the FW version got updated to new version 4.x .Since then the speed for download speeds dropped significently and in mid 500 Mbps where as the upload speeds have consistent at 930 Mbps .
When I did the speed test before the FW upgrade I was getting fantastic speeds at 900's (before Netgear automatically updated next - dah!)
I have a Verizon Fios gigabit internet and I was able to verify the speeds directly from VZ modem and speeds were in 900 mbps for both download & upload speeds.
Since the update the download speeds are in mid 500 mbps ,strange enough the upload speeds were consistenly in 930 mbps . I have tried factory restore option to atleast get the old firmware where I was able to see faster download speeds but unfortonately that was short lived since netgear automatically updated the firware to ver 4.x and facing the slowness again.I contacted netgear support and they spend hours doing the same steps I did to reset and do bunch of conf updates which were useless .It feels like they are shooting darts in dark and have no clue what the root cause is and wasting time.
Funny thing is they had the ticket open and after a week they did not even contact me/fix the issue and closed the ticket -- > This product was purchased and it's not even a month and they have shown the true "customer support" service.
Bad quality controls and despite the consumer complaints , there is no response from netgear.
Hope this helps others before buying the netgear products
I recently bought this new WIFI 6 Mesh system from costco and in couple of days the FW version got updated to new version 4.x .Since then the speed for download speeds dropped significently and in mid 500 Mbps where as the upload speeds have consistent at 930 Mbps .
When I did the speed test before the FW upgrade I was getting fantastic speeds at 900's (before Netgear automatically updated next - dah!)
I have a Verizon Fios gigabit internet and I was able to verify the speeds directly from VZ modem and speeds were in 900 mbps for both download & upload speeds.
Since the update the download speeds are in mid 500 mbps ,strange enough the upload speeds were consistenly in 930 mbps . I have tried factory restore option to atleast get the old firmware where I was able to see faster download speeds but unfortonately that was short lived since netgear automatically updated the firware to ver 4.x and facing the slowness again.I contacted netgear support and they spend hours doing the same steps I did to reset and do bunch of conf updates which were useless .It feels like they are shooting darts in dark and have no clue what the root cause is and wasting time.
Funny thing is they had the ticket open and after a week they did not even contact me/fix the issue and closed the ticket -- > This product was purchased and it's not even a month and they have shown the true "customer support" service.
Bad quality controls and despite the consumer complaints , there is no response from netgear.
Hope this helps others before buying the netgear products
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Checking the speed test method as others mentioned that speed testing thru a external app and wired connection results in seeing to spec speeds. Something I've seen myself. Yes it's known that the built in speed test app and Orbi app are reporting inaccurate results vs external apps report to spec speeds. Some users posting about this issue may not know about this. This doesn't mean the entire system is bad, just the speed testing of these apps is the problem. Doean't really effect over all performance. NG is aware of this as I believe someone said already they mentioned the issue to them thru support contact lines.
@Gatorade2000 wrote: Furry, why the question. This is known fact that max speed by app or built in speed test(routerlogin/orbilogin) reduces to 600s
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
speedtest on a web browser is accurate only if directly connected with an ethernet cable to the router. No third party app is reporting close speeds otherwise(on wireless)
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I found that web browsers can effect speeds as well. Sometimes all those Ads cause slow downs. I prefer to use Ooklas speed test app for Windows and Mac for best accurate speed testing:
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
To keep it very simple , All my speed tests for orbi were from wire/ethernet cable plugged to the RBR750 router that's connected to Verizon modem.
I used the Ookla site via browser on my desktop connected via ethernet- this was what netgear support also mentioned and not use either of the speed tests that come in orbi app or web gui although I have seen very similar results on those as well for speed tests.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Hopefully NG is fixing this on there side.
Seems maybe they are starting too. I beleve it was mentioned that this was NG cloud issue that is something that is nof fixed in FW, rather on there services.
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
I have been using a Cisco 2 line ATA voip device with Voicepulse without problems for many years. With this new bios, the ATA will only register and connect if it is in the DMZ. Once registered, if moved out of the DMZ, it can call out, but won't receive calls.
The "Disable SIP ALG" box is checked.
Is anyone else having an issue with voip on this new Orbi RBR750 bios?
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
"The "Disable SIP ALG" box is checked" something you changed or has then been always like this? What happens if you take the check mark out and apply the change for this feature with the VoIP device no in the DMZ?
You can leave the VoIP device in the DMZ, won't be a risk. Something I've done before.
Has a factory reset and setup from scratch been performed since last firmware update?
I have been using a Cisco 2 line ATA voip device with Voicepulse without problems for many years. With this new bios, the ATA will only register and connect if it is in the DMZ. Once registered, if moved out of the DMZ, it can call out, but won't receive calls.
The "Disable SIP ALG" box is checked.
Is anyone else having an issue with voip on this new Orbi RBR750 bios?
Re: New - RBK752/753 Firmware Version 4.6.3.7 Released
Thank you for the quick response. The "Disable SIP ALG" was always checked (unless I was checking alternatives).
I just rebooted the voip ATA after switching it out of the DMZ. And after a week of tech support emails and changing firmware and configurations on the ATA. They got it working in DMZ, then it couldn't receive calls when switch out of the DMZ. I just rebooted the ATA, and that seems to have fixed everything, at last.
If problems return, the ATA will go back in the DMZ.
So for now, I am treating this problem as solved......
