Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

titaniumrx8 · ‎2021-09-08

My case with support has been open for almost 2 weeks now. They've had time to review all the screen shots and debug logs I've sent them but no response since 8/30 when they said that they were working on it. Seems that my subsequent requests for a status updates are being ignored because my 90 day support expired.

I was OK with waiting because I had everything working well enough but still wanted to get the issues resolved so I had access to all the capabilities I paid for. That was ok until yesterday when the satellite serving the hungriest streaming devices at the far end of my house were no longer connecting to their closest satellite and were therefore experiencing frequent buffering and disconnects. Despite factory resetting everything, nothing will connect to the one satellite. I can log into the satellite and it's backhaul shows good, it's no longer working.

That's the last straw. It's going back to Costco and I'm reverting to my old Nighthawk and range extenders.

FURRYe38 · ‎2021-09-08

Glad that speeds are back. NG is aware of the problems and is working on it. Please be patient for the new FW update.

You should be fine in AP mode for now.

@Wyatt381 wrote:

Thank you for your help!!!... I made the changes in my network using Orbi in AP mode and my speeds are back to normal using 4.6.3.7 firmware.

michsu · ‎2021-09-08

I put my 753 in AP mode and it still maxed out at 600. The disconnects have stopped though, but it seems the throughput is slower. AX is enabled. It must be the firmware of the 750 model.

FURRYe38 · ‎2021-09-08

It IS FW and NG is aware.

Donsuper · ‎2021-09-08

Testing the beta firmware version from support, the max download speed problem seen fixed, but devices WiFi signal that connected to the satellite still keep dropping, so still waiting for another fix……….

Gatorade2000 · ‎2021-09-08

applied beta version. speed show correctly. interesting is that my network map shows that statelite 1 is connected to satelite 2. what does this mean?

michsu · ‎2021-09-08

Sorry, I meant that the beta firmware still has a problem. The orbi app and frontier app sees the 900+/900+ now, not the speedtest done on speedtest app, fast.com and others still cap me at 600.

michsu · ‎2021-09-09

Maybe the 750 model is not strong enough to do gigabit internet plan.. The other guy said you needed the 850 router and satellite to get the full power past 1000/1000, or is that still not enough?

ad1240de · ‎2021-09-09

Welche FW Version hast du bekommen?

Burdurboy05 · ‎2021-09-09

How hard was it to switch to AP mode? I also have the 753 series and wondering if I’ll have to reconnect all my devices if I switch to AP mode and things like that

FURRYe38 · ‎2021-09-09

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

@Burdurboy05 wrote:
How hard was it to switch to AP mode? I also have the 753 series and wondering if I’ll have to reconnect all my devices if I switch to AP mode and things like that

Gatorade2000 · ‎2021-09-09

because that is over wireless and your devices have a speed limit too

FURRYe38 · ‎2021-09-09

Besure you power OFF the ISP Modem for 1 minute, factory reset the RBR and RBS after loading the beta FW, power ON the ISP modem then setup the RBR and RBS from scratch. Other users ARE reporting that the speed test results are fixed on the Orbi app and on board RBR speed test app. The 7 series is cable of near 900Mbps or just over ON wired ethernet only. The ethernet ports are 1000Mpbs connection rated ONLY so you'll not see anything much over 950Mpbs at all due to the LAN Ports being 1000Mpbs. Same goes for the 8 series, however the 8 series CAN seen over 1000Mbps speeds on wireless since the WAN port on 8 series is rated at 2.5Gb and wireless connection rates support up to 2400Mpbs on 5Ghz AX. And if you have a AX supporting devices that supports 2400Mbps 4x4 MIMO.

@michsu wrote:
Sorry, I meant that the beta firmware still has a problem. The orbi app and frontier app sees the 900+/900+ now, not the speedtest done on speedtest app, fast.com and others still cap me at 600.

FURRYe38 · ‎2021-09-09

Englisch Bitte

@ad1240de wrote:

Welche FW Version hast du bekommen?

michsu · ‎2021-09-09

So only the 8 models can see the full gigabit using AX? Actually most of the devices are AC or lower.. I’m buying a PCI Express card just today for the computer for 802.11ax Asus brand to test out.. The 7 models have that AX enabled too doesn’t it? Thank you for all your answers.

FURRYe38 · ‎2021-09-09

Both support AX modes. Both have 1000Mpbs LAN ports. So any wired speed testing thru these ports will only result in seeing near or just over 900Mpbs. You'll not see any speeds over 1000Mpbs on the LAN ports of the 7 and 8 series Orbi.

Wireless, if you have AX supporting devices, depending upon there design and #x# antenna MIMO support, you can get over 1000Mpbs on the 8 series system since it supports a 2.5Gb WAN port and if you have a 2.5Gb supporting ISP Modem/ONT and ISP services that have speeds over 1000Mpbs. On the 7 series, this is limited by it's WAN port that only supports 1000Mpbs so wired and wireless speeds,even thought it support 2400Mpbs AX wireless connection rates, will never see over 1000Mpbs speeds.

@michsu wrote:
So only the 8 models can see the full gigabit using AX? Actually most of the devices are AC or lower.. I’m buying a PCI Express card just today for the computer for 802.11ax Asus brand to test out.. The 7 models have that AX enabled too doesn’t it? Thank you for all your answers.

michsu · ‎2021-09-09

Thank you. I just made it much faster by running in AP mode, but disabling the wireless in the ISP router (not Orbi). I am getting better speeds across the other side of the house (400+/400+) so that's good; My 802.11ax device will come in tomorrow and I will see if it makes any difference.

michsu · ‎2021-09-09

It seems AP mode is faster than router mode after many tests. I don’t understand why though.

FURRYe38 · ‎2021-09-09

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

@michsu wrote:
It seems AP mode is faster than router mode after many tests. I don’t understand why though.

michsu · ‎2021-09-09

So I turned off the first router’s wireless and leaving Orbi on, so now it’s better under AP mode. However, AP mode is still faster than using Orbi in regular router mode just by itself.

FURRYe38 · ‎2021-09-09

Probably keep this configuration until NG comes out with next FW update.

Things to remember is that yoru ISP has a wifi and router built in.

1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-...

@michsu wrote:
So I turned off the first router’s wireless and leaving Orbi on, so now it’s better under AP mode. However, AP mode is still faster than using Orbi in regular router mode just by itself.

Timothy88 · ‎2021-09-09

Loaded the Beta, fingers crossed that this addresses the isssue(s) I was having. Speed test speeds are back to being close, however the datetime is showing:"Latest test result (12:12 Sep 4, 2021)", don't know what thats all about. Current datetime on the router is Thursday, 09 September 17:56:00. That is in the browser the app looks to be correct.

AggedwNG · ‎2021-09-10

Has Netgear even acknowledged the issue with lan connectivity on RBR750's due to fw 4.6.3.7?? I see that they've acknowledged the issue with wifi disconnects and internal speed test figures but I still haven't heard or seen any form of acknowledgement from them on the issue with downloads over lan, locking up the router (magenta) and forcing a hard reboot.. Netgear Support has been zero help with no answers. No knowledge of the beta being mentioned and no acknowledgement on whether the beta will even address that issue. A month now I've been having to rely on an old router with old tech to do what I need to, while my 90 day warranty on this RBR750 is slowly expiring..

larryindublin · ‎2021-09-10

@Timothy88 wrote:
Loaded the Beta, fingers crossed that this addresses the isssue(s) I was having. Speed test speeds are back to being close, however the datetime is showing:"Latest test result (12:12 Sep 4, 2021)", don't know what thats all about. Current datetime on the router is Thursday, 09 September 17:56:00. That is in the browser the app looks to be correct.

Also running the beta. Hadn't been having MAJOR issues before, just the occasional drop of internet/magenta that was part of other peoples issues. Consider myself lucky but wanted to test beta nontheless. The speedtest date seems to show the previous test time. Run it twice over 5 minutes and the time/date shows the test date/time from 5 minutes ago.

Otherwise I have been rock solid stable now for 2 days.

Timothy88 · ‎2021-09-10

I've asked specicailly if it addresses that issue and haven't gotten a definitive response only thing mentioned is "other stability".