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Forum Discussion
KevinLiT
Aug 22, 2022NETGEAR Moderator
New - RBR750/RBS750 Firmware Version 4.6.9.11 Released
RBR750/RBS750 Firmware Version 4.6.9.11 Released
New Features:
Adds an auto-firmware upgrade enable/disable option <Long awaited feature is FINALLY HERE!
https://kb.netgear.com/...
FURRYe38
Sep 18, 2022Guru - Experienced User
You can complain and voice your concerns however this forum is mostly supported by experienced users and other users who give help and support information on getting problems fixed. Anything beyond that is beyond forum help. Something you'll need to open a support ticket for with NG support.
Other factors may also be involved as well in regards to FW updates and the condition of your system. I've found that even if the RBS are placed too far from the RBR, this maybe one condition what would lead to bad experienced in FW updates. There maybe other odd issues that we can't all cover as not everyone has the same configuration or environment. So there maybe odd issues seen with different users. Not everyone has seen this problem while other may.
NG has implemented giving users more control on FW updates now and we recommend taking advantage of this. User have been asking about this for years.
IF your new to Orbi and FW updates then its not your fault about FW update, recommended process and methods and would be a learning experience for you.
Over all, were just here to help if we can. If not, you'll need to contact NG support.
Good Luck.
coys
Sep 18, 2022Guide
Thank you. I do appreciate the assistance, especially from someone seemingly not on staff with them. Appreciate your time and expertise, particularly through my ranting.
- coysSep 18, 2022Guide
My satellite is definitely bricked. Flashing white to pulsing white. Never changes and I've run through every reset possible with it. No matter what process I performed it never fully resets and never shows up even if plugged into the router itself.
I can't even get it to show up anywhere to tftp the firmware file in. Am I screwed and now need with support to replace it or just to go back and return the whole pile of junk to costco?
- FURRYe38Sep 19, 2022Guru - Experienced User
Does the RBS appear at any time with a valid IP address if you ethernet connect it to the back of the RBR? Factory reset it then see if it will appear on the RBRs web page.
Can reach out to a forum moderator or take it back and get another if that's needed.