NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New RBR850 / RBS850 Firmware Version 3.2.7.2
New FW available for the Orbi RBK852. Bug Fixes: The network topology when using an Ethernet backhaul takes 20 minutes to stabilize The 2.4 GHz wireless network is disabled if the Wi-Fi HT20/...
Regarding the App issue of product not being accessible:
I found that if you log onto the App from the WAN... (and it reports router as disconnected), then tap the three dots and REMOVE the device from the App. Then log onto the app from the LAN and it will re-add device to your product list and it reports as online. It appears to be working for now (until it is gone again)\\
The new firmware appears to have broken the correct reporting of type of backhaul. Both the app and browser access to the GUI show all three of my satellites to be hardwired backhaul when in fact one is wireless. Was working perfectly until the recent firmware update.
Also possible that the Orbi app needs updating as well. There is a beta Orbi app for those who signed up for beta test Orbi app.
You may want to post about this in the Orbi app forum for some visibility there with the Orbi app team:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
The router FW and Orbi app seem to never be on the same page. :smileyfrustrated:
Chuck_M wrote:Regarding the App issue of product not being accessible:
I found that if you log onto the App from the WAN... (and it reports router as disconnected), then tap the three dots and REMOVE the device from the App. Then log onto the app from the LAN and it will re-add device to your product list and it reports as online. It appears to be working for now (until it is gone again)\\
The new firmware appears to have broken the correct reporting of type of backhaul. Both the app and browser access to the GUI show all three of my satellites to be hardwired backhaul when in fact one is wireless. Was working perfectly until the recent firmware update.
two points of clarification:
I had THOUGHT I had solved the issue of being able to access the AX6000 from the WAN... but it reverted to its previous behavior. Sigh.
The app also shows all three satellites as being hard wired -- which only two of them are hard wired. But this isnt necessarily an app problem, as the web based GUI also reports all satellites as being wired. I would suppose the app gets the information from the same place the web GUI does. Bottom line is this new firmware broke the GUI and App's proper display of attached devices.
Did you factory reset and setup from scratch or update and continue with out a reset on the system?
I just updated mine. I'll be getting it online hopefully today or tomorrow. However I only have 1 RBS.
How are your wired RBS connected? I presume thru a switch, of so, please refresh the mfr and model info.
Try this, What happens if you change the RBS from wired to wireless. Just to see if the UI and app change status.
Possible that the FW and or app are maybe having a hard time with mixed connected RBSs...
I don't know if Daisy Chain is being used on Orbi AX either and it's not in the UI for what I know up to this point. Something that Orbi AC has and can be disabled for mixed RBS connections.
Chuck_M wrote:two points of clarification:
I had THOUGHT I had solved the issue of being able to access the AX6000 from the WAN... but it reverted to its previous behavior. Sigh.
The app also shows all three satellites as being hard wired -- which only two of them are hard wired. But this isnt necessarily an app problem, as the web based GUI also reports all satellites as being wired. I would suppose the app gets the information from the same place the web GUI does. Bottom line is this new firmware broke the GUI and App's proper display of attached devices.
You are right about the daisy chain.... in fact, when I reboot the AX6000 (with wired and unwired satellites)... if you are watching the app from inside the lan you can see it "shuffle" around the satellites trying to figure the best configuration.
As you mentioned, the Daisy Chain option is no longer there... so today this was the original diagram the app gave me.... which shows two RBSs wirelessly (!!!!!) connecting to the RBS850 which reports to the RBR850. The RBS850 is wireless so that hard wired line is also incorrect.
After a while it settled down and showed all satellites reporting directly to the RBR850 through hard wired connections (although the RBS850 is not hardwired).
I will change (when I get home) the RBS' to no-kidding wireless and see how that affects the world.
I did not do any form of a factory reset after firmware update.... although I have rebooted them. Will give that a shot as well and report back.
Thanks for dialogue!
