New RBR850 / RBS850 Firmware Version 4.6.3.16 Released

FURRYe38 

What Firmware version is currently loaded?

V4.6.3.16_2.0.51

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I will have to get back to you on the DSL Modem, make and model #.  ISP is Century Link  / DSL

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

YES prior to the instial intallation and again after I noticed an update ... however I am going to do this for a 3rd time tonight and also reset the Orbi and start from scratch (since the update to v4.6.3.16.)

Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.

Willl do and I will follow up with a response after 7 -10 days or so.  If it fails again ... I am going to have to move onto another brand or my old router (until an update is released) as I cannot waste more & more time on this.  This is SOOOOO frustrating.

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xory72 wrote:

FURRYe38 

 

What Firmware version is currently loaded?

V4.6.3.16_2.0.51

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I will have to get back to you on the DSL Modem, make and model #.  ISP is Century Link  / DSL

If yoru on this ISP, I bet there is a router built in to the modem. 

FYI,

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

 

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

YES prior to the instial intallation and again after I noticed an update ... however I am going to do this for a 3rd time tonight and also reset the Orbi and start from scratch (since the update to v4.6.3.16.)

Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.

Willl do and I will follow up with a response after 7 -10 days or so.  If it fails again ... I am going to have to move onto another brand or my old router (until an update is released) as I cannot waste more & more time on this.  This is SOOOOO frustrating.

 

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FYI,

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

Century Link supplied a Modem only and separate Wireless WiFi Router which is what I had in place prior to the Orbi.  Installed the Orbi ... and now having this disconnect issue.   

My Modem is a Moden only ... I would imagine that the Modem is either configured as Bridged or Modem only since they supplied a Wireless WiFi Router.

I will call my ISP and see if they can log in a see the settings and make sure the modem is set to either bridge or modem only.

I will get back to you with the findings.

Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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xory72 wrote:

FYI,

This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

 

Century Link supplied a Modem only and separate Wireless WiFi Router which is what I had in place prior to the Orbi.  Installed the Orbi ... and now having this disconnect issue.   

My Modem is a Moden only ... I would imagine that the Modem is either configured as Bridged or Modem only since they supplied a Wireless WiFi Router.

 

I will call my ISP and see if they can log in a see the settings and make sure the modem is set to either bridge or modem only.

 

I will get back to you with the findings.

FURRYe38 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Ok ... so I have what Century Link calls a router but is 2 separate units.  1 is the ONT Modem and the other the "Router".

ONT is the Calix 716GE-I R2

Router (Wi-Fi) part is the Zxcel C1100

I called the ISP / Century Link and told them what I was doing (replacing the "Router").   They told me with current configruation that they can see it should be plug and play.  They said the "modem" was set with IpoE / DHCP.  I woul dnot need any PPPoE or 201 Tagging set up.  So all should be stright foward with the configuration of the Netgear Orbi.  

I cannot say that I saw how the Calis ONT is configured, but this iwhat I was told.  So far ... 2 days no disconnect from the internet yet after a Factory Reset and reconfigure (after the v16 update)

There we go. Ok, glad you confirmed information with the ISP. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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xory72 wrote:

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Ok ... so I have what Century Link calls a router but is 2 separate units.  1 is the ONT Modem and the other the "Router".

 

ONT is the Calix 716GE-I R2

Router (Wi-Fi) part is the Zxcel C1100

 

I called the ISP / Century Link and told them what I was doing (replacing the "Router").   They told me with current configruation that they can see it should be plug and play.  They said the "modem" was set with IpoE / DHCP.  I woul dnot need any PPPoE or 201 Tagging set up.  So all should be stright foward with the configuration of the Netgear Orbi.  

 

I cannot say that I saw how the Calis ONT is configured, but this iwhat I was told.  So far ... 2 days no disconnect from the internet yet after a Factory Reset and reconfigure (after the v16 update)

 

 

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FURRYe38 

Well ... it lasted 11 days - 2 hours since my factory reset, (power down ONT, RBR850 & RBS850 etc)

Reset steps performed below were;

1.Confiormed V4.6.3.16_2.0.51 was running prior to powering everything off

2. Powered for ONT, RBR850 & RBS850 and stayed powered off for 10 min

3. Powered up ONT  waited until all was connected

4. Powered up RBR850 waited until connected

5. Powered up RBS850  waited until connected

6. Reconfigured all settings from scratch in ORBI

After doing the above this is a longest the ORBI lasted without a "No Internet" disconnect however this is still not accetable and Netgear NEEDS to get this fixed.  I am getting to the piont that I would rather reinstall my much slower Zyxcel router and have a reliable "stay connected" status at all times until Netgear gets this fixed with an official release ... for eveyone.  

This is so so so disapointing in so many ways.  Why is a fix taking so long to release when you can clearly see that this an issue for many many users?   Does anyone have insight on when there will be a release for a fix?  Why does Netgear not respond to any of these posts to keep us upated and / or acknoledge that there is a issue?

Try this? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#M129671

I'm on day 3 so far with no issues seen...yet.

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xory72 wrote:

 

Well ... it lasted 11 days - 2 hours since my factory reset, (power down ONT, RBR850 & RBS850 etc)

Reset steps performed below were;

1.Confiormed V4.6.3.16_2.0.51 was running prior to powering everything off

2. Powered for ONT, RBR850 & RBS850 and stayed powered off for 10 min

3. Powered up ONT  waited until all was connected

4. Powered up RBR850 waited until connected

5. Powered up RBS850  waited until connected

6. Reconfigured all settings from scratch in ORBI

 

After doing the above this is a longest the ORBI lasted without a "No Internet" disconnect however this is still not aacetable and NetGear NEEDS to get this fixed.  I am getting to the piont that I would rather reinstall my much slower Zyxcel router and have a reliable "stay connected" status at all times untuil Netgear gets this fixed with an official release ... for eveyone.  

 

This is so so so disapointing in so many ways.  Why a fix taking so long to releases when you can clearly see that this an issue for many users?   Does anyone have insight on when there will be a release for a fix?  Why does Netgear not respond to any of these posts to keep us upated?

 

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Emonson wrote:
Glad to see other people have success with the full reset. Unfortunately my success lasted less than 24 hours!

I’ll give it another try but I am so frustrated.

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I am in the same boat as you.

Try this? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#M129671

I'm on day 3 so far with no issues seen...yet.

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Emonson wrote:
Glad to see other people have success with the full reset. Unfortunately my success lasted less than 24 hours!

I’ll give it another try but I am so frustrated.

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FURRYe38 

Try this? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#...

I'm on day 3 so far with no issues seen...yet.

Hmmm ... OK.  What did you do with your RBS(s)  Do you leave them at V4.6.3.16?  

Where did this update come from? 

Also, hard reset again and reconfigure from scratch again?

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xory72 wrote:

FURRYe38 

 

Try this? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#...

I'm on day 3 so far with no issues seen...yet.

 

Hmmm ... OK.  What did you do with your RBS(s)  Do you leave them at V4.6.3.16?  YES

 

Where did this update come from? NG

 

Also, hard reset again and reconfigure from scratch again? YES, I didn't reset the RBS, just the RBR.

@xory72 

@FURRYe38 :)

I am taking the plunge with the V4.6.5.14_2.0.54T4 firmware.  So far so good....both my wired satellites are now showing up in the mobile app and web interface.  PROGRESS!  :-)  Hopefully the random disconnects will now cease.

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FURRYe38 wrote:

Try this? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#M129671

I'm on day 3 so far with no issues seen...yet.

Any ides when NG is going to push FW update V4.6.5.14_2.0.54T4?  I am inclined to let it do its thing and auto update.  I am on V4.6.3.16_2.0.51 and the router admin page claims there is no new firmware available.

Nope. 

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skeelo wrote:

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Any ides when NG is going to push FW update V4.6.5.14_2.0.54T4?  I am inclined to let it do its thing and auto update.  I am on V4.6.3.16_2.0.51 and the router admin page claims there is no new firmware available.

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tjtrimble wrote:

 

 

I am taking the plunge with the V4.6.5.14_2.0.54T4 firmware.  So far so good....both my wired satellites are now showing up in the mobile app and web interface.  PROGRESS!  :-)  Hopefully the random disconnects will now cease. Keep us posted. Mines been good up to this point. 

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Yashur21 wrote:

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I too have problems. This doesn't give us much to go on. Problems can be wide ranging. What kind of problems do you have? 

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Ironically after another month with no issues, I woke up to my RBR on the fritz again.  Just in time to try the new firmware.

Started with factory resetting my satellites (3) then headed to my RBR to factory reset that, too.  Interestingly, after rebooting the satellites the RBR started working without issue and has been for nearly an hour.  I had to reboot the RBR once to get the network map to update as it was still recognizing the other 3 factory reset satellites as on and connected with devices attached but after the reboot the network map read correctly as only the RBR active, I removed the other 3 satellites from the router tools attached device list.

So, I loaded firmware V4.6.5.14_2.0.54T4 on the RBR.  Take note, unlike other firmware updates where there is a notification and progress bar after clicking upload, with this firmware there is nothing or at least there was nothing when I uploaded.  If it were not for the flashing white ring on my RBR I would not have known anything was happening.

I am going to reboot the RBR one more time then get to the tedious task of adding the satellites back.  The silver lining in all of this is I did not have to reboot EVERYTHING which saves me from renaming 40+ devices on the network, I at least learned this time an copied the device list from Access Control...

Considering the series of events with my reboot, I wonder if the connectivity issues is being driven by th satellite/ RBR connection?  Regardless, I hope this firmware update fixes the issue once and for all.

Netgear. 

Have you tried this yet? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#M129671

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Yashur21 wrote:

Like many here.  You appear to have none of these.   May I ask where you bought your orbi.  Thanks 

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I used MS Edge and also didn't notice a progress bar loading on top of v16. 

I turned OFF my RBS and loaded the FW, factory reset using the ERASE button and setup from scratch. Wanted to be sure I had a good fresh installation and clear out any v16 lingering code. 

I powered on RBS 1 at at time to let them wirelessly re-sync. They connected successfully. Both are now ethernet connected and working. 

Still up and running 4 days now. 

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skeelo wrote:

Ironically after another month with no issues, I woke up to my RBR on the fritz again.  Just in time to try the new firmware.

 

Started with factory resetting my satellites (3) then headed to my RBR to factory reset that, too.  Interestingly, after rebooting the satellites the RBR started working without issue and has been for nearly an hour.  I had to reboot the RBR once to get the network map to update as it was still recognizing the other 3 factory reset satellites as on and connected with devices attached but after the reboot the network map read correctly as only the RBR active, I removed the other 3 satellites from the router tools attached device list.

 

So, I loaded firmware V4.6.5.14_2.0.54T4 on the RBR.  Take note, unlike other firmware updates where there is a notification and progress bar after clicking upload, with this firmware there is nothing or at least there was nothing when I uploaded.  If it were not for the flashing white ring on my RBR I would not have known anything was happening.

 

I am going to reboot the RBR one more time then get to the tedious task of adding the satellites back.  The silver lining in all of this is I did not have to reboot EVERYTHING which saves me from renaming 40+ devices on the network, I at least learned this time an copied the device list from Access Control...

 

Considering the series of events with my reboot, I wonder if the connectivity issues is being driven by th satellite/ RBR connection?  Regardless, I hope this firmware update fixes the issue once and for all.

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FURRYe38 wrote:

I turned OFF my RBS and loaded the FW, factory reset using the ERASE button and setup from scratch. Wanted to be sure I had a good fresh installation and clear out any v16 lingering code. 

Makes sense.  After 2 complete reboots in the prior months and the time it takes to get everything up and running from scratch, I will roll the dice this time with the firmware update over v16 instead of from scratch.

Here is hoping this corrects this issue.  I am hopeful it took long to release this new firmware because they QC'd the hell out of it! 

Not being a jerk - suggest you read the 9 pages of this thread to come up to speed.

Not at all a NG fanboi and certainly expressed my share of frustrations.  Appears there was a complete QA miss with v4.6.3.16 which led to lots of expressed frustration from users, appropriately so given the connectivity of life and investment into these sytems.  Additional frustrations due to incredible lack of communication from anyone at NG until recently (if you could call a post by an admin 8 pages in looking for beta testers communication) and because the "fix" (v4.6.5.14) took a long time to develop and it's still not technically deployed.

My hope is the delay in deploying 4.6.5.14 is because NG learned their lesson and extensively QA'd... time will tell.

Human Condition? Humans are not perfect.

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Yashur21 wrote:

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FURRYe38 wrote:

Netgear. 

Have you tried this yet? 

https://community.netgear.com/t5/Orbi/Orbi-RBK852-4-6-3-16-broken-Solved/m-p/2174967/highlight/true#M129671

 

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Yashur21 wrote:

Like many here.  You appear to have none of these.   May I ask where you bought your orbi.  Thanks 

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Why does Netgear release updates only to have it cause so much problems?

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I don't have the reasons why there are so many problems. I don't work for NG. They only know whats going on behind the scenes. I can only help troubleshoot and help make suggestions from personal experiences.