After almost 2 years of use my orbi wont connect through my spectrum modem. New modem installed and replaced orbi and new computer. Internet on a tp-link modem works.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
I have reset both the router and modem at least 20 times. I got the modem replaced, as well as the Orbi being replaced by Netgear. I even thought it was my computer and got a new computer. It worked for about 1 day and then started to block the internet connection again with messages about the DNS and not being able to connect to the internet. It is just the Orbi because I am using a TP router and it is working. I have gone through Orbi tech support and they did all kinds of things that worked for a short time and then stopped working. Firmware V4.6.9.11. Orbi tech updated it to the most recent version. ISP is Spectrum and modem is Hilton Technologies DOCSIS 3.1 eMTA EN2251.
