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ORBI RBR850 -- frequent disconnects to WoW server
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Re: ORBI RBR850 -- frequent disconnects all devices
Here are the answers to the questions:
Factory reset had been performed
Update was pushed by Netgear through Auto Update
All wireless devices, computer (both Mac and Windows), iPhone, TV
All wireless
Modem is Arris NVG468
Operating in AP mode
Two satellites are daisy-chained. Disconnects happen within 10 feet of RBR and RBS
I am using the default factory configuration. 2.4 is Auto and 5Ghtz is Chan 48. All devices are connected to 5Ghtz
No neighborhood interference
Changed CTS/RTS to 2347
I did not have this problem with the original firmware version. It started after the automatic update.
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Re: ORBI RBR850 -- frequent disconnects all devices
What is the distance between the router and satellite(s)?
You might try downloading v10.11 FW files and manually load them on to the RBR and RBS. Factory reset then setup from scratch.
@rmklaw wrote:Here are the answers to the questions:
Factory reset had been performed
Update was pushed by Netgear through Auto Update
All wireless devices, computer (both Mac and Windows), iPhone, TV
All wireless
Modem is Arris NVG468
Operating in AP mode
Two satellites are daisy-chained. Disconnects happen within 10 feet of RBR and RBS
I am using the default factory configuration. 2.4 is Auto and 5Ghtz is Chan 48. All devices are connected to 5Ghtz
No neighborhood interference
Changed CTS/RTS to 2347
I did not have this problem with the original firmware version. It started after the automatic update.
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Re: ORBI RBR850 -- frequent disconnects all devices
The router and satellites are installed in straight line with line of sight and no walls blocking (one window between first and second satellite. Dis connect occurs for devices connected to router or first satellite. Second satellite has no devices connected because it is in a backyard observatory.
Distance from router to first satellite is 35 feet. From first to the second satellite is about 40-45 feet. No signal loss at any point and speed at the furthest satellite is about 80% of speed at the modem.
By the way, the RBK853 is only two weeks old and worked fine with the original firmware.
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Re: ORBI RBR850 -- frequent disconnects all devices
You might try downloading v10.11 FW files and manually load them on to the RBR and RBS. Factory reset then setup from scratch.
If this still fails to correct the disconnects, changing CTS and RTS values, then downgrade to last working FW version. You might make contact with NG support to see if there is anything they can do to help get your system working with v10.11.
https://www.netgear.com/support/#
@rmklaw wrote:The router and satellites are installed in straight line with line of sight and no walls blocking (one window between first and second satellite. Dis connect occurs for devices connected to router or first satellite. Second satellite has no devices connected because it is in a backyard observatory.
Distance from router to first satellite is 35 feet. From first to the second satellite is about 40-45 feet. No signal loss at any point and speed at the furthest satellite is about 80% of speed at the modem.
By the way, the RBK853 is only two weeks old and worked fine with the original firmware.
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Re: ORBI RBR850 -- frequent disconnects all devices
Also, do I need to go back to version 3.2.9.2?
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Re: ORBI RBR850 -- frequent disconnects all devices
You can.
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Re: ORBI RBR850 -- frequent disconnects all devices
What does Netgear recommend? I am still within the timefram to return or exchange the product.
The issue shows up suddenly. For example, I was repplying to the post, and sudenly my wifi signal strenght icon showed no signal. I reconnected and has full strenght.
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Re: ORBI RBR850 -- frequent disconnects all devices
Try the suggestions...
If anything doesn't seem to correct the issue, you may want to return the system to place of purchase.
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