NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mcnitzken
Jul 31, 2021Guide
ORBI RBS750 no longer stable in v4.6.3.7 - Possible downgrade assistance
Hi, was hoping I might get some help here as after calling Netgear I got met with "Everything appears to be fine", despite the fact the satellite no longer works. I have an Orbi 752 set with 1 RB...
- Jul 31, 2021
I'd actually tried most of these options as I'd seen some of the previous posts and started trying everything out of desperation. I've sort of reached a point of a usable point, although probably not the optimal situation.
the router seems to be stuck on the v4 firmware, but I was able to downgrade both satellites to v3.18 and after a factory reset they connected up and are working normally. So basically I have two different firmwares running, but my speeds are actual normal and the coverage is stable now.
So, while definitely not a perfect option for anyone else stuck with a non working system after v4 you can
1. Go to the RBS750 support page and download the latest v3 firmware (I used the v3.18)
2. Plug into each satellite with Ethernet and manually load the downgrade and run it
3. Factory reset the router and set it up the satellites and internet
4. On one of the satellites I needed to do a factory reset on the satellite as it had a different login password after the downgrade and was showing solid purple.
5. I also set static ips for both of my satellitesIts not 100% perfect as I occasionally see out of sync messages in the logs, but the satellites themselves powered on and connected as blue and after a minute or two the light went out and they both have ~30 devices hooked up to them now with the router having another 40. Everything is getting decent speed tests and is able to work on the network. It's been stable for over 2 hours now, so I'm going to consider this a win as I had at most 5 mins of stability for the last 24 hours.
I'll probably leave my network in this split firmware state and hope that netgear can release some updated firmware that doesn't nuke the satellites soon!
FURRYe38
Sep 01, 2021Guru - Experienced User
Have you tried a full factory reset on the system then pullled the power adpaters for the RBR and RBS for 1 minute then plug back in then setup from scratch?
Lasertour
Sep 02, 2021Star
Yea like I mentioned, I'm not interested in rebuilding my entire network especially when others have tried the reset option to no avail. I thought it was pretty much agreed that this is a Netgear firmware issue since v4.6.3.7 was forced upon us. Has Netgear taken responsiblity to resolve this issue with a patch and is there a timeframe yet?
- FURRYe38Sep 03, 2021Guru - Experienced User
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
This user seems to have stablized his system:
- LasertourSep 03, 2021Star
Yes power cycled everything associated with my network with out any luck. Not seeing where a user said that fixed this issue? Do you know if NG has acknolodged the issue and is working on a firmware fix? They haven't responded to me yet...
- FURRYe38Sep 03, 2021Guru - Experienced User
Others have already reported that NG is aware of the problem.