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Forum Discussion
ORBI WAN Stuck at 100 full
Hi Everyone, Lots of frustration here with my 4 month old ORBI RBR850 router. I have comcast blast 350mbps download speed and Motorola MB8600 modem. I typically get 300+mbps via wifi/ethernet. ...
So I called Netgear tech support for the 3rd time to try to get an RMA. They assured me the issue was software on every phone call to them. Today, they said they would refund the 50 dollars if I paid for the 3 month phone support and the issue ended up being hardware. Fine, I give up at this point because I am so confident the issue is hardware related.
Big surprise. After 90 minutes on the phone, the issue is a hardware issue. They granted the RMA so we'll see how that process goes. When I asked about the refund for the 3 month phone support contract, they had to issue a ticket on that and I have to wait 2-3 business days for a response on that. I don't see why they couldn't address that directly on the phone with me.
What a terrible experience. I work in high end product/service field and am totally sickened by this experience. I hope moving forward, the ORBI will be reliable.
