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ORBI750 + Satellite not providing internet connection
I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings.
So far have never had any issues up until this past week.
I run a PC setup with Windows 10 Pro - 64-bit My ISP is Charter Spectrum, and they had a severe outage two days ago that seemingly affected the entire neighborhood.
Eventually my Modem sprang back to life after numerous resets throughout the day, and is giving me connection, meanwhile the ORBI is staying a solid purple/magenta/pink - whatever you want to call it.
Having my desktop hard-lined into the modem gives me a stable connection, but connecting the modem to the ORBI router provides no successful internet connection. Devices on my home network will connect to the ORBI and accompanying satellite, but there is no connection.
I have done a router reset, a full factory reset via holding the reset button + powercycling to no avail.
I interface with the ORBI via browser and do not use the app provided by the company.
I also have not deployed Netgear Armor.
I am currently running the most up-to-date firmware available for both router and satellite.
Any ideas on how to solve this issue? Any help would be much appreciated!
Re: ORBI750 + Satellite not providing internet connection
@jautn wrote: Nothing seemingly changed after both test and apply.
I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.
Re: ORBI750 + Satellite not providing internet connection
1. What is the make and model of the ISP modem/router to which Orbi router is connected? 2. On the web GUI (orbilogin.com), under >> ADVANCED >> Setup >> Internet Setup, what settings do you see there? Any IP addresses assigned? Are the addresses public or private?
I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings.
So far have never had any issues up until this past week.
I run a PC setup with Windows 10 Pro - 64-bit My ISP is Charter Spectrum, and they had a severe outage two days ago that seemingly affected the entire neighborhood.
Eventually my Modem sprang back to life after numerous resets throughout the day, and is giving me connection, meanwhile the ORBI is staying a solid purple/magenta/pink - whatever you want to call it.
Having my desktop hard-lined into the modem gives me a stable connection, but connecting the modem to the ORBI router provides no successful internet connection. Devices on my home network will connect to the ORBI and accompanying satellite, but there is no connection.
I have done a router reset, a full factory reset via holding the reset button + powercycling to no avail.
I interface with the ORBI via browser and do not use the app provided by the company.
I also have not deployed Netgear Armor.
I am currently running the most up-to-date firmware available for both router and satellite.
Any ideas on how to solve this issue? Any help would be much appreciated!
......IP Address set to Dynamic from Router, with all the grayed slots on 0's
.......
This means that Orbi is not getting an IP address from the modem. On the same config page can you please click on "Test" and see if the greayed 0's will change to a public IP address. If this did not help then click on Apply and check the same.
Re: ORBI750 + Satellite not providing internet connection
Nothing seemingly changed after both test and apply.
I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
Re: ORBI750 + Satellite not providing internet connection
@jautn wrote: Nothing seemingly changed after both test and apply.
I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.
Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.
Re: ORBI750 + Satellite not providing internet connection
Following your process, I chose "Use This Computers Address" and hit Test. After refreshing it now had selected "Use this address" which I assume is my computers MAC. After pressing apply and a consecutive refresh, looking at the "Home" dash board, Internet now reads as "Not Connected" instead of "Waiting for Internet" as it did previously.
I have since tried to also troubleshoot previous errors that should have fixed issues others were having in past for wares such as turning off email and traffic monitoring but those actions have no successful result.
EDIT:
Here is my sequence of events to a successful operation. This is just my flow without knowing what works and what did not.
Factory Reset on router
Disconnect all hardline connections into my router except from the modem
Connect to Router via Wifi, access via 192.168.1.1
Manual Firmware update to latest version on both Router and Satellite, turn off satellite.
Reboot both modem and router
Disabling E-Mail and Traffic Monitoring
Reboot router
Changing from Router MAC Address from Default to "Use Computer's Mac Address"
Click Test
Router MAC Address now selected as "Use this MAC Address" with the prompt filled in
Click Apply - "No Internet Connection" on the Home interface under Internet tab
Reboot Router
Return Router MAC Address to Default Address
Turn off Guest Network
Reboot Router
Internet connection re-established.
Testing to see whether Guest Network is the interfering factor
Turn on Guest Network
Reboot Router
Internet connection re-established.
Speedtest checks out close to what ISP is expected to allocate.
Re: ORBI750 + Satellite not providing internet connection
Great that you got it working! I think what happened is that the router’s MAC address was somehow blacklisted in the modem ir at the ISP when you changed it to the computer’s MAC address and back the device was whitelisted again. 😊
Re: ORBI750 + Satellite not providing internet connection
Definitely a possibility and I'll go with that for now. Seeing how many issues people have with the ORBI systems, I have a checklist of troubleshoots to follow, this will make it to the top of the list for this time around.
