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jautn's avatar
jautn
Tutor
Sep 25, 2022
Solved

ORBI750 + Satellite not providing internet connection

I purchased a used ORBI 750 Router + 1 Satellite kit in July. I performed factory reset and installed the device and set up settings. So far have never had any issues up until this past week. I run...
  • ekhalil's avatar
    ekhalil
    Sep 26, 2022
    jautn wrote:
    Nothing seemingly changed after both test and apply.

    I initially thought it might be incompatibilities with ISP and my hardware but via Charters compatibility page, they should talk to each other without a problem.

    Can it be that the ISP "blocked" Orbi's MAC address! I've seen this before. For troubleshooting purpose, under "Router MAC Address" please choose "Use Computer MAC address" (if you're accessing Orbi from a computer) or select "use this MAC address" and just copy the MAC address of one of your satellites, and click Apply.

ekhalil's avatar
ekhalil
Master
Sep 26, 2022
Great that you got it working!
I think what happened is that the router’s MAC address was somehow blacklisted in the modem ir at the ISP when you changed it to the computer’s MAC address and back the device was whitelisted again. 😊
jautn's avatar
jautn
Tutor
Sep 26, 2022

Definitely a possibility and I'll go with that for now. Seeing how many issues people have with the ORBI systems, I have a checklist of troubleshoots to follow, this will make it to the top of the list for this time around. 

Thanks so much for your help!