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Forum Discussion

JayB600's avatar
JayB600
Aspirant
Oct 03, 2022
Solved

Only 1 device(MacBook Air) not connecting to satellite (RBS750)

I am unable to get my MacBook Air to connect to the internet via the RBS750. My MacBook states that the wifi is connected and it’s even listed as attached device to the RBS750 in the admin console, b...
  • JayB600's avatar
    JayB600
    Oct 09, 2022

    I was able to resolve this by resetting BOTH the RBR and RBS - defaulting back to the factory settings, and then using the app to “set up a new orbi system.” 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 04, 2022

Can you do a traceroute 192.168.1.1 in a Terminal window while connected at the RBS? 

Then try traceroute macpaw.com

JayB600's avatar
JayB600
Aspirant
Oct 04, 2022

Doesn’t appear to work. I tried each command while standing next to the RBS and got the following:

traceroute: findsaddr: write: No such process; and

unknown host macpaw.com

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 05, 2022

    So the mac book isn't getting services correctly. Seems like there is a problem at the mac book or in between the mac book and the RBS. 

    Might contact NG support and check to see if a RMA option could be tried with the RBS. If other devices work at the RBS and just this once device...kinda points to the mac book. 

  • JayB600's avatar
    JayB600
    Aspirant
    Oct 05, 2022

    Unfortunately, RMA isn’t an option for me.

     

    Any suggestions as to what I should advise Apple to check?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 05, 2022

    Have them check the console logs and any networking logs that maybe behind the scenes of this one Mac Book. If other mac books are working, compare any differences between them and this one Mac Book that seems to be giving problems. Just seems to point to something that's not right on this one Mac Book. 

  • JayB600's avatar
    JayB600
    Aspirant
    Oct 05, 2022

    Thanks, Furry! I’ll keep you posted!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 05, 2022

    👍

  • JayB600's avatar
    JayB600
    Aspirant
    Oct 09, 2022

    I was able to resolve this by resetting BOTH the RBR and RBS - defaulting back to the factory settings, and then using the app to “set up a new orbi system.”