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Forum Discussion
liamscor
Jan 30, 2025Luminary
Orbi 960 2.4GHz Bug Causes Devices to Disconnect from 5GHz and 6GHz Networks
Hello all, I’ve been investigating the device disconnect issues that many users have reported on this forum. After extensive testing of various wireless settings, I believe I’ve identified the...
- Jul 29, 2025
I have now managed to get round to testing this, and I can confirm that "Firmware Version 7.2.7.15" has fixed this issue for me.
FURRYe38
Feb 11, 2025Guru - Experienced User
So good to hear channel 13 seems to work better for those in the EU region.
Hopefully this will help your system.
Are you still using lasted v7 FW or did you revert back to v6?
liamscor
Feb 12, 2025Luminary
Hi,
I'm currently still using firmware "7.2.6.31".
So far with the tweaks I have made everything seems ok now.
Regards,
Liam
- FURRYe38Feb 12, 2025Guru - Experienced User
Ok sounds good. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡 - FURRYe38Feb 23, 2025Guru - Experienced User
New FW is out:
Please update and check. May need a facory reset and setup from scratch to ensure a good take on the new FW and see if all works better for you.
- liamscorJul 29, 2025Luminary
I have now managed to get round to testing this, and I can confirm that "Firmware Version 7.2.7.15" has fixed this issue for me.
- FURRYe38Jul 29, 2025Guru - Experienced User
It it was just the application of the newer FW that resolved this for you then?
- liamscorJul 29, 2025Luminary
Correct, I manually applied the new firmware, and then factory reset and setup from scratch.
- FURRYe38Jul 29, 2025Guru - Experienced User
Ok, thanks for the details. Glad it's working.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡