Orbi AX1800 WiFi 6 Dual-band Mesh Router(RBR350)

[Netphase]

I have been through all the step by step setup configuration for my Orbi , with my internet provider and I don’t seem to have internet .
The only way I get internet from Orbi is when I connect it to my original router that was provided by my internet provider ,through an Ethernet cable .Any advise on specific setup that I need to change or install for my Orbi to connect directly to my nbn box?
Thanks

[plemans]

What NBN box is it? (model)

[michaelkenward]

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@Netphase wrote:
.Any advise on specific setup that I need to change or install for my Orbi to connect directly to my nbn box?

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NBN tells us nothing about your Internet service.

Which flavour of NBN? NBN just means "Australian Internet".

What is an NBN network and is my NETGEAR DSL modem router compatible? | Answer | NETGEAR Support

While Netgear lists all manner of things as being "compatible" with NBN in that article, in reality this often means that the device will work as a router. You have to bypass the modem bit and use something else as a modem.

Getting stuff to work on NBN can be a nightmare. The good news is that a lot of people have already grappled with the challenge. So there's a lot of past experience that you can draw on:

Search - NETGEAR Communities – NBN

You can try narrowing that down by plugging the name of your ISP into the search. Some ISPs have especially exotic configurations.

This is another place that might have some useful local knowledge.

Whirlpool Forums

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you

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@Netphase wrote:
I have been through all the step by step setup configuration for my Orbi , with my internet provider and I don’t seem to have internet .
The only way I get internet from Orbi is when I connect it to my original router that was provided by my internet provider ,through an Ethernet cable .Any advise on specific setup that I need to change or install for my Orbi to connect directly to my nbn box?
Thanks

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[FURRYe38]

Any progress on this? 

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@Netphase wrote:
I have been through all the step by step setup configuration for my Orbi , with my internet provider and I don’t seem to have internet .
The only way I get internet from Orbi is when I connect it to my original router that was provided by my internet provider ,through an Ethernet cable .Any advise on specific setup that I need to change or install for my Orbi to connect directly to my nbn box?
Thanks

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