Orbi CBR750 random outages

It was installed wirelessly on pc, but it was happening before FW update.  These issues started Friday day, and updated FW friday night on PC

Hello Daesania,

Welcome to the NETGEAR Community!

Thank you for your post!

I understand that you are having network stability issues after you had the line to your house replaced by your ISP. I also understand that you have been having this issue before the update. I would like to endorse you to our support team to further analyze this issue. 

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

Sure thing, will send that momentarily.  Hopefully between support and ISP we can figure out where the problem is 🙂

Looks like connected directly to wall plug (no splitter) produced same result of errors that seem to keep happening. Awaiting uptime on factory reset before confirming that side of things too.

Mar 04 2023 00:30:31Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value
Mar 04 2023 00:30:31Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Mar 04 2023 00:30:31Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Mar 04 2023 00:30:31Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
Mar 04 2023 00:30:40Alert (2)CM Certificate Error
Mar 04 2023 00:40:53Notice (6)US profile assignment change. US Chan ID: 6

Those items should be reviewed by the ISP...

The problem is, ISP sees no issue on their end, both at the house and at the street level box.  Last night hit a new low of only .01 upload speed.

Tech is coming out in the next hour to re-test the line, and then give us an ISP provided modem to see if Orbi is the issue so they know how to proceed next.

Sounds good, using one of there modems would be telling. I would have the tech put there modem on first before he makes any changes. Test the modem. I presume this will be a gateway modem...

I'm at a complete loss.  Tech replaced line from outdoor box to house.  Still getting intermittant upload of point 1. 

He says that if we continue to have issues, there must be something interfering with our wifi signal.  And, since my orbi is 2 years 1m old, i don't think there's any sort of help from Netgear on this coverage either.

So same thing happens with there modem/gateway? 

They ended up not bringing one to test.  I went out and bought a diff wifi6 nighthawk to test with, currently on now.

0 correctables, and 0 logs since setting up new one.  That's disappointing that this router only lasted 25 months.

What model modem did you get?

Make contact with NG support about the CBR then...

New one currently on is a nighthawk AX2700.  Was the only combo with wifi6 available locally 😕  

Did PM but hadn't heard back thus far.

That a CAX30?

Correct, sorry yes.