Forum Discussion

Guide

May 09, 2020

Solved

Orbi RBK852 and AX Features - What do those features do?

I've just installed a new RBK852 router and have had issues connecting my PC laptop to it via wifi. I found that if I disable the AX features on the router, I am able to see the Orbi network on my l...

FURRYe38
Aug 28, 2020
Gooe to hear, pleas mark your thread as solved.
Enjoy. :smileywink:
rayraysf wrote:
thank you! that solution worked for me as well

FURRYe38

Guru - Experienced User

May 10, 2020

What is the mfr and model # of the PC and the PC wireless adapter install in this PC?

https://ark.intel.com/content/www/us/en/ark/products/94150/intel-dual-band-wireless-ac-8265.html

This adapter is about 4 years old. Possible there maybe some incompatibility...

I have a D-Link DWA-192 USB adapter that works well with Orbi AX when AX enable.

If updating drivers doesn't work, then you may need to contact NG support and have them review debug logs...

rayraysf wrote:
Thank you for the suggestion! I tried that but my PC still can only pick up the network when the AX feature is disabled. It was worth a try though

rayraysf

Guide

May 10, 2020

It is a Dell Latitude 7280 running Windows 10. Uses the Intel Dual Band Wireless AC8265

FURRYe38
Guru - Experienced User
May 10, 2020
Is the Intel adapter driver been updated?
- rayraysf
  Guide
  May 10, 2020
  Yes. It is up to date. I also tried uninstalling and reinstalling it
  - FURRYe38
    Guru - Experienced User
    May 10, 2020
    What happens if you disable WPA security on the RBR temporarily with AX mode enabled? Samething?
    I would contact NG support and ask them to review your debug logs from the RBR.
    You may need to upgrade the adapter in the PC as well.