Orbi RBR350 ethernet not working with wifi OK

[Ausfrenchy]

Model RBR350 Firmware V4.4.0.10_2.10.63

Successfully set up with (PPoE) VLan and wifi performance is as good as native internet connection.

But i cannot get hardwire ethernet connection to work at all. (appeared to work for a very short time at initial startup)

In some cases (on PC) just plugging in the ethernet cable will stop all connections, including wifi.

Diganostics on the connection from windows does not find a problem.

On the surface is looks like those devices with both ethernet and wifi connections will not work. (PC, Laptop, satellite box)

The same connection path (via switch) to a NAS is OK

Looks similar to post (Orbi rbr350 connected using wifi but wont connect wired) from July this year.

Was a new version of the firmware made avialable?

[Ausfrenchy · Accepted solution]

Further update on this issue.

i have just received a Beta firmware update for trial.

Looks to have fixed the problem, all working  as expected now.

[FURRYe38]

Has a factory reset and setup from scratch been performed since last FW update? 

Check NGs download site for FW updates:

https://www.netgear.com/support/product/rbk352.aspx#download

[Ausfrenchy]

Hi,  have just done a full reset and setup.

Problem is still there.

Also checked firmware versions - all up to date.

[FURRYe38]

I commend you contact NG support and ask for help and information regarding this. Ask about an RMA. Seems that the RBR maybe faulty and needs replaced. 

[TherJ]

Did you get this resolved?  I have similar issue.

[FURRYe38]

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-350-Wired-connection-cannot-acc...

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@TherJ wrote:

Did you get this resolved?  I have similar issue.

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[Ausfrenchy]

Hi , issue yet to be resolved. Raised this problem with Netgear and had confirmed as a known problem. Waiting for firmware update to resolve. I have reconfigured my device as an AP and it seems to work ok but disappointed that will not work as I originally wanted.

[Ausfrenchy · Accepted solution]

Further update on this issue.

i have just received a Beta firmware update for trial.

Looks to have fixed the problem, all working  as expected now.

[FURRYe38]

Good to hear. Glad NG got it fixed.

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[Whitie25]

Any ETA on that new firmware? I’m having this issue too.

[FURRYe38]

Contact NG support and ask for help and information regarding this. 

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@Whitie25 wrote:
Any ETA on that new firmware? I’m having this issue too.

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[Whitie25]

Contacted support. Provided all the basic troubleshooting performed and linked the 3 different posts on this issue. No update today. Suspect a few people are spending their holidays troubleshooting this after getting the orbis as Xmas presents like me.

Anyone have the rumored beta firmware that resolves this?

[Ausfrenchy]

Yes have the beta firmware, installed and working OK

[Whitie25]

Is there a link to the beta firmware? If not, would you be comfortable to email it to me?

[FURRYe38]

You'll need to contact NG support and ask for the beta FW. 

https://my.netgear.com/support/contact.aspx

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@Whitie25 wrote:
Is there a link to the beta firmware? If not, would you be comfortable to email it to me?

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[Ausfrenchy]

OK By me to email a copy.

Can't guarantee that your issue was the same as mine though!

[xiNeRoar]

can you send me a copy of the firmware too?

i just brought my orbi few days ago and i am having the same issue too.

feeling extremely disappoint to netgear's product...

[FURRYe38]

You'll need to contact NG support and ask for the beta FW. 

https://my.netgear.com/support/contact.aspx

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@xiNeRoar wrote:

can you send me a copy of the firmware too?

i just brought my orbi few days ago and i am having the same issue too.

feeling extremely disappoint to netgear's product...

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[Whitie25]

Beta firmware resolves the issue. I'm running it now. But yes you will need to contact Netgear for the firmware.

[RedLizardWizard]

Just wanting to post here saying I had the same problem almost 2 months ago now, found this post straight away and it's taken that almost 2 months (including my original ticket being closed after they said they'd get back to me with the workaround) to finally get the beta firmware sent to me which fixed the problem instantly. As a note to netgear support, it may pay to have this as your first point since it's a known problem with this model, especially when the user asks specifically for the firmware when they know it exists, or just take it out of beta since the most recent (broken) firmware was released well over 6 months ago.

[ROLgear]

Would you be able to email me the beta please? My hardware is in warranty but apparently my complimentary support is outdated so I can't contact Netgear to get it. Thanks

[FURRYe38]

Try contacting a forum moderator for help on this:

@Blanca_O @KevinLiT 

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@ROLgear wrote:

Would you be able to email me the beta please? My hardware is in warranty but apparently my complimentary support is outdated so I can't contact Netgear to get it. Thanks

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