Orbi RBR750 won’t connect to Xbox live

[Dfox84]

Installed RBR750 Orbi mesh system with 2 satellites and all wifi working fine. I connected the Xbox One to the RBR750 via Ethernet cable and although apps like Netflix work, it won’t connect to Xbox Live. However, if you unplug the Ethernet cable it all connects no problem via wifi. I would prefer it to be connected via Ethernet. Do I need to make any changes to the DNS settings on the Xbox? Any advice much appreciated.

[plemans]

what modem/gateway is the orbi connected to? 

[Dfox84]

the Orbi is plugged directly into the Openreach ONT on the wall (rather than via the BT Smarthub 2)

[FURRYe38]

What is the brand and model # of the ONT? 

Be sure your using a good quality LAN cable between the ONT and router and Xbox. CAT6 is recommended. 

Does the xbox connect to the RBRs wifi signal instead of using ethernet? 

No changes are needed on the RBR for xbox. 

What FW is loaded on the RBR? 

[plemans]

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@Dfox84 wrote:

the Orbi is plugged directly into the Openreach ONT on the wall (rather than via the BT Smarthub 2)

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When you say "rather than the bt hub", it makes me wonder exactly how you have everything connected.

Are you using the orbi and the bt smarthub? 

How do you have your setup wired? 

And what ONT is it?

[Dfox84]

The ONT is Nokia G-01G-Q. Yes, it connects to the wifi. By FW, do you mean firmware? If that’s what you mean it’s V4.6.9.11

[Dfox84]

The main Orbi router is connected by Ethernet to the ONT. The BT smart hub isn’t being used at all. The ONT is a Nokia G-01G-Q

[FURRYe38]

You you get xbox services when wirelessly connected with the xbox? 

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@Dfox84 wrote:
The ONT is Nokia G-01G-Q. Yes, it connects to the wifi. By FW, do you mean firmware? If that’s what you mean it’s V4.6.9.11

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