NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR850 Extremely high wifi ping/latency
My Orbi system has very poor performance. Symptoms include: * Extremely poor ping times * Extremely long dns resolution time * speedtest still shows full 200Mbps connection rate * Streaming video...
I've searched the community but I guess I need help on how to reach out to a moderator.
Select on the moderator names I tagged and it will open up there profiles. Select Send message in there profiles.
BenZvan -
I have the Netgear Orbi 753 system and have issues with it similar to what others have reported on this forum. I am patiently waiting for a firmware update that hopefully solves these problems and trying to keep up on the status of a fix by monitoring this forum.
I am astounded at the poor customer service position that Netgear has taken in your case in not honoring the warranty on their product even though you flagged an issue with it to them while the product was under warranty. This unfortunately pretty much fits the overall impression I have of Netgear from experiencing my own problems with the Orbi system and from reading the experiences of others in dealing with Netgear. They clearly are selling a defective product/system and are failing to stand behind it.
I would contact the Attorney General for your state and let them know that Netgear is failing to honor their warranty and ask for help in escalating your issue. Let Netgear know you are taking this action - it might get their attention.
I have purchased Netgear products for many years and as a result of the really terrible experience I have had with the Orbi system I will probably not purchase any Netgear products in the future as many others on this forum have also indicated.
MNChuck
Oh geez. I didn't even see the tags. They blended into your signature in my brain. Thanks.
:smileytongue: