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Forum Discussion
Orbi RBR850 and RBS850 Frequently Disconnects/Disappears
I've been dealing with RBR850 randomly disconnecting from the internet and/or wireless network dissapears. Likewise, the RBS850 suddenly disappears from the network as well along with the devices ph...
Hello,
I wanted to let you know that, after firmware updates that I hoped would fix the problem but didn't, I finally disabled Netgear Armor on my RBR850 router. I only have a 12-hour sample size, but so far, I've not experienced a dropout of service. If the results are the same in 24-48 hours, then it's safe to conclude that you were correct and Armor was the problem.
The question then is what to do with that information. I'm subscribed to the service until next June or July, and even though the router implementaiton is a failure, the unlimited Bitdefender licenses for my smartphones, PCs and laptops makes the subscription worthwhile, and I do use the VPN service on my smartphone.
The best outcome would be for Netgear to figure out why the routers are disconnecting when running Armor and fix the problem so their customers get what they paid for.
Thank you for the suggestion, which appears to be the solution!
Please ensure you post about this over in the Armor forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
Thank you.
millerre1959 wrote:Hello,
I wanted to let you know that, after firmware updates that I hoped would fix the problem but didn't, I finally disabled Netgear Armor on my RBR850 router. I only have a 12-hour sample size, but so far, I've not experienced a dropout of service. If the results are the same in 24-48 hours, then it's safe to conclude that you were correct and Armor was the problem.
The question then is what to do with that information. I'm subscribed to the service until next June or July, and even though the router implementaiton is a failure, the unlimited Bitdefender licenses for my smartphones, PCs and laptops makes the subscription worthwhile, and I do use the VPN service on my smartphone.
The best outcome would be for Netgear to figure out why the routers are disconnecting when running Armor and fix the problem so their customers get what they paid for.
Thank you for the suggestion, which appears to be the solution!
I have posted my experience with Armor in the thread you recommended, and I should state that since I disabled Armor on my router on August 31st, I have not experienced any noticeable disconnects or dropouts on my Orbi network. The Armor router implementation was the cause of my problem all along.
Thanks for letting us know. Keep posting in the Armor forum and your experiences there. Hopefully NG will get to looking at this issue.
Please mark this thread as solved so others will know.
Enjoy.