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Forum Discussion
Orbi RBR850 and RBS850 Frequently Disconnects/Disappears
I've been dealing with RBR850 randomly disconnecting from the internet and/or wireless network dissapears. Likewise, the RBS850 suddenly disappears from the network as well along with the devices ph...
I am having the exact same issue since upgrading to V3.2.15.25_1.3.15. My system was working fine before the upgrade and in the last 2 weeks 1 of my RBS850's is also disconnecting randomly. I have a feeling this is a firmware problem with V3.2.15.25_1.3.15
How do you update your firmware? My satellite has no issues, but my main router keeps disconnecting,
What FW version do you have loaded currently?
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://www.youtube.com/watch?v=ePZSc7vnRlQTry this first...
What is the Mfr and model# of the ISP modem connected to the RBR?
Firmware Update Process: https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1901692/highlight/true#M90127
First manually download the RBS and RBR FW files from here.http://kb.netgear.com/en_US/000061838/
Unpack the FW from the .zip files.
Use a wired PC for this process. Safari(Mac), IE11(Windows), Firefox or Opera browsers are recommended.
Log into the RBSs web page and send the FW file there first.
Then send the RBR FW file lastly.
Factory reset the RBS and RBR and setup from scratch. After makeing sure the system works after setting up, be sure to make a backup configuration to file for safe keeping. This saves time if a reset is needed again.
