Orbi Satelit loosing connection - Ethernet Backhaul connected

[DNielsen]

Just got a RBR750 and RBS750. The RBR in the main house works fine. But I seems to have issues with the RBS750, which is in the workshop.

They are backhaul connected via ethernet cable.

From time to time, it just drops the connection (Every 10-15 minutes). I'm perfectly connected to the sattelite (which I can ping) but I cannot ping the main router, while its lost:

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

But no problem pinging the satelite:

Reply from 192.168.1.4: bytes=32 time=2ms TTL=64

Reply from 192.168.1.4: bytes=32 time=2ms TTL=64

Reply from 192.168.1.4: bytes=32 time=2ms TTL=64

Reply from 192.168.1.4: bytes=32 time=10ms TTL=64

Both computers does it, the desktop where I got a ASUS AX58BT WiFi 6 card, and my laptop; MSI with Intel Wireless card. 

The app says there is connection between the router and satelitte. 

The ethernet cable works without any flaws with other routers.

Any ideas? What am I doing wrong? 

[plemans · Accepted solution]

what version of the firmware is the router/satellite on? 

there's a beta version that just released that had a lot of fixes. 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v...

[plemans · Accepted solution]

what version of the firmware is the router/satellite on? 

there's a beta version that just released that had a lot of fixes. 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-v...

[FURRYe38]

Are the RBS directly connected to the RBR or is there a LAN switch in betwen?

---

@DNielsen wrote:

Just got a RBR750 and RBS750. The RBR in the main house works fine. But I seems to have issues with the RBS750, which is in the workshop.

They are backhaul connected via ethernet cable.

From time to time, it just drops the connection (Every 10-15 minutes). I'm perfectly connected to the sattelite (which I can ping) but I cannot ping the main router, while its lost:

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

But no problem pinging the satelite:

Reply from 192.168.1.4: bytes=32 time=2ms TTL=64

Reply from 192.168.1.4: bytes=32 time=2ms TTL=64

Reply from 192.168.1.4: bytes=32 time=2ms TTL=64

Reply from 192.168.1.4: bytes=32 time=10ms TTL=64

Both computers does it, the desktop where I got a ASUS AX58BT WiFi 6 card, and my laptop; MSI with Intel Wireless card. 

The app says there is connection between the router and satelitte. 

The ethernet cable works without any flaws with other routers.

Any ideas? What am I doing wrong? 

---

[DNielsen]

Directly, no switch in between. 

[DNielsen]

They where on the latest stable version. Just applied the Beta firmware to see if that fixes some of the issues 🙂

[DNielsen]

So far, a couple of hours in, and haven't seen a dropout since, fantastic, thanks! 🙂

[FURRYe38]

Just curious, did you power cycle the RBR and RBS after applying the v5 FW or was a reset performed and setup from scratch or just applied the FW and continued with out interrption? 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

[DNielsen]

Applied to the satelite firstly and then router. Turned them off for 2 minutes, and started them up again. No reset needed 🙂 

[FURRYe38]

👍