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Orbi Sattelite getting internet but unable to connect to Wifi

finral11
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Orbi Sattelite getting internet but unable to connect to Wifi

Hi all,

I just installed my Orbi system this morning (RBS850) and I'm having troubles connecting to one of the sattelites via wifi. The Sattelite is getting internet adn if I connect my pc to the satellite via ethernet, I'm getting full speeds through it. It just seems to be wifi that's not working.

I noticed that when I access the router, It's showing that one of the Orbi Satellites is connected via a wired connection, which isn't correct. I've also noticed that on the home screen of the router control panel, it's showing that there's only one satellite connected?

Anyone experience this before? I'll include a basic image of my setup in the comments.

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FURRYe38
Guru

Re: Orbi Sattelite getting internet but unable to connect to Wifi

 

What Firmware version is currently loaded?

Be sure that the FW version loaded on the RBR is same version loaded on the RBS. RBS need to be updated first before the RBR.


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 


What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

 

️What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release. 
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

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