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I have had the Orbi RBS750 with a Spectrum internet modem working together since October of 2021. In the middle of February 2022 the internet starting dropping randomly. There were no internet outages verified by Spectrum. I can reset both devices and have internet for a day or so. What troubleshooting can I try? I have unplugged bothfor 30 seconds and then plugged the modem backin for 2 minutes followed by the Orbi. Thanks
The manufacturer of the modem is Sercomm, model ES2251
@Chief2019, I've seen some mixed reviews on this modem with a lot of reports of it dropping internet (Puma 6 chip set) I believe this modem provides both Internet and Voice - are you getting your voice service through it as well? If so, the next time your internet goes down, check your telephone service as well. If it is down (i.e. no dial tone), then it is the modem itself dropping, not the Orbi. I had this problem with a different Spectrum modem, but same symptoms.
Darn - it would have made it much easier to determine whether it was the modem dropping or the Orbi. Again, the symptoms are the same as I saw with a different modem from Spectrum. Devices lost internet connectivity, router showed Magenta. Of course, Spectrum will always say it is not their end. But you may want to see if they can check to see if the modem is going offline occasionally. Furry's suggestions are valid.
Like @FURRYe38 said - happy you figured it out - and happy Spectrum fixed it! Also glad you were willing to ask Spectrum to double check on their side/equipment. A lot of users automatically assume that it's the router when many times it is not and are not willing to give other issues full consideration. Happy Computing!
