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Forum Discussion
Boldlygoborg
Aug 21, 2022Aspirant
Orbi not working RBR850
Hello. Our modem is working (according to Comcast) but can’t get wifi to work. The Orbi has the purple color. I’ve attempted power cycling 5 times (per this https://kb.netgear.com/19755/How-do-I-po...
FURRYe38
Aug 21, 2022Guru - Experienced User
Are you using the Orbi app or the laptop and web browser when you walk thru the setup wizard when you FR the RBR?
After you FR reset the RBR and the front LED starts to pulsate WHITE, did you power the RBR AND CM modem OFF for 1 minute then back ON with the CM modem first, then the RBR, once the RBR starts to pulstate WHITE, walk thru the setup wizard with the wired laptop and web browser at 192.168.1.1?
Might try a FR with the RBR disconnected from the CM Modem and see if you can walk thru the setup wizard and get to the RBRs home screen.
Do you have access the RBRs and RBS web pages at all where you can update FW on the RBS web pages?
Boldlygoborg wrote:
The Ethernet cable from the nighthawk modem to the laptop connected the laptop to the internet. I used the reset button on the Orbi earlier to try to set it up fresh as an option and get stuck at the end - it says a cable is not detected now. I can’t check the firmware version (that I can see) without it finishing the set up. We are using the cable the Orbi came with and had been working since we got the Orbi in February (and connected just now to the laptop fine).
Boldlygoborg
Aug 22, 2022Aspirant
I was using the mobile app. When I try via the laptop for 192.168.1.1 it can't reach the page. My Nighthawk modem only has one outgoing ethernet port which is plugged into the laptop. Just to be safe, I also tried 192.168.1.1 with the Ethernet from the modem to the orbi while using the laptop (hotspot from mobile provide to provide it internet). Also did not work.
With the factory reset of the orbit, and the restart of the modem and router as you explained, on restart the orbi never "blinks" white. It's a steady white.
- BoldlygoborgAug 22, 2022Aspirant
Sorry, one more update. I realized I didn't try to connect to the Orbi wifi before accessing the 192.168.1.1 and just did that. It also tells me that
No Ethernet Cable is plugged into the Router Internet Port
This is the same cable that was plugged into the laptop and working, it is now plugged into the Orbi while this message displays. Not sure how to get the the firmware pages.
- FURRYe38Aug 22, 2022Guru - Experienced User
What does the Show Statistics page display on the RBRs web page for the WAN connection?
Thinking maybe the RBR is faulty...- BoldlygoborgAug 22, 2022Aspirant
Sorry, not sure how to get to that?
- BoldlygoborgAug 22, 2022Aspirant
Ok, so after trying several times I finally got the IP address to work and changed the WIFI password, and got to the firmware screen. Orbi is purple, and if I try to move forward from this screen it fails. But here's the firmware info
Status: Model Name Device Name Current Firmware Version Status Router RBR850 RBR850 V4.6.8.2 No Internet Satellite RBS850 Orbi Satellite-1 V4.6.8.2 No Internet - FURRYe38Aug 22, 2022Guru - Experienced User
Can you get to this window on the RBR using the Show Statistics button on the Advanced Tab page?