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Forum Discussion
Orbi not working RBR850
Hello. Our modem is working (according to Comcast) but can’t get wifi to work. The Orbi has the purple color. I’ve attempted power cycling 5 times (per this https://kb.netgear.com/19755/How-do-I-po...
I was using the mobile app. When I try via the laptop for 192.168.1.1 it can't reach the page. My Nighthawk modem only has one outgoing ethernet port which is plugged into the laptop. Just to be safe, I also tried 192.168.1.1 with the Ethernet from the modem to the orbi while using the laptop (hotspot from mobile provide to provide it internet). Also did not work.
With the factory reset of the orbit, and the restart of the modem and router as you explained, on restart the orbi never "blinks" white. It's a steady white.
Sorry, one more update. I realized I didn't try to connect to the Orbi wifi before accessing the 192.168.1.1 and just did that. It also tells me that
No Ethernet Cable is plugged into the Router Internet Port
This is the same cable that was plugged into the laptop and working, it is now plugged into the Orbi while this message displays. Not sure how to get the the firmware pages.
What does the Show Statistics page display on the RBRs web page for the WAN connection?
Thinking maybe the RBR is faulty...Ok, so after trying several times I finally got the IP address to work and changed the WIFI password, and got to the firmware screen. Orbi is purple, and if I try to move forward from this screen it fails. But here's the firmware info
Status: Model Name Device Name Current Firmware Version Status Router RBR850 RBR850 V4.6.8.2 No Internet Satellite RBS850 Orbi Satellite-1 V4.6.8.2 No Internet Sorry, not sure how to get to that?
Can you get to this window on the RBR using the Show Statistics button on the Advanced Tab page?
- Here you go. I power cycled again this morning, reset to factory, power cycled, and went to the IP set up. Was able to change admin and wifi passwords but the dashboard says not connected for Ethernet. Orbi flashing white. Here’s the statistics page. Hope that helps.
Ok, sounds like there is a problem at the RBR.
I would contact NG support and let them know that your laptop is working with the modem however when you connect the RBR, its not getting a connection to the modem, even with ALL troubleshooting you've done here. You can reference this thread as well for there review.
- Thank so much for the support!
