Orbi WiFi 7 RBE973
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Orbi problème avec la freebox player

esteb621
Aspirant

Orbi problème avec la freebox player

Bonjour, j'ai installé un système Orbi RBK352 et je possède une freebox revolution.

Le wifi du routeur est excellent je n'ai rien a redire, je l'ai mis en mode point d'acces car c'etait recommandé pour que la freebox gere les ip comme un grand mais voila le seul probleme que je constate et que j'ai deja eu avec un ancien routeur est que les chaines tv sur le player bug souvent, l'image coupe puis se remet et pareil pour le son.. c'est un peu aléatoire defois ca ne le fais pas defois oui et au moment ou j'écris ce message cela s'est reproduit...

J'ai lu quelque part qu'il est conseillé de remplacer le cpl de la freebox de base par un plus puissant mais je ne suis pas sur que ca soit la solution definitif car ce n'est pas comme si le player etait hyper loin de ma box au contraire il doit y avoir seulement 10m d'écart et dans le meme etage (j'habite en appartement)

 

Qu'est ce que vous pouvez me proposez comme solution à ce probleme ?

 

Merci Smiley Very Happy

Message 1 of 4

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esteb621
Aspirant

Re: Orbi problème avec la freebox player


@FURRYe38 wrote:

en anglais s'il vous plaît

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What is the distance between the RBR/RBS and your other devices? 

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings



Sorry to bother you but I need an answer with other french guys so they can understand my problem, I'll open a new one on the good subject

View solution in original post

Message 3 of 4

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FURRYe38
Guru

Re: Orbi problème avec la freebox player

en anglais s'il vous plaît

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What is the distance between the RBR/RBS and your other devices? 

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

Message 2 of 4
esteb621
Aspirant

Re: Orbi problème avec la freebox player


@FURRYe38 wrote:

en anglais s'il vous plaît

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What is the distance between the RBR/RBS and your other devices? 

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings



Sorry to bother you but I need an answer with other french guys so they can understand my problem, I'll open a new one on the good subject

Message 3 of 4
FURRYe38
Guru

Re: Orbi problème avec la freebox player

Message 4 of 4
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