Orbi6 AX6000 - Not connecting as a star network - both satellites hard wired back haul

[LLDUSA]

I have  an Orbi WiFi 6 Router AX6000 system.

Both satellites are hardwired backhaul to the RBR850.

For some reason - they are no longer set-up in a Star Network and now one of the satellites keeps diasy chaining through the other satellite.

How do I get the system back in a Star Network set-up - so both satellies are  connected to the RBR850 router!

Thanks!

[FURRYe38 · Accepted solution]

There we go. 

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[plemans]

You have both satellites hardwired into the router? 
What is telling you its in a daisy chain setup? 

And if its hardwired, even if its daisy chained, it should still perform the same because its all going through the ethernet connection

[FURRYe38]

Ya Daisy Chain is only over wireless connections, not wired. 

[LLDUSA]

Yes - thanks - both satellites are hardwired back into the RBR850.  I find it strange that now one of the satellites (although both being hardwored back into the RBR850) show going through the other satellite.  It always was set-up as a Star network.

Thanks in advance for your help!

This is from the RBR850This is from the Orbi6 App

[plemans]

Photos have to be approved by a moderator. And it can take a while. 

If you click on "choose file" and attach them individually, we can see them right away. 

[FURRYe38]

How are the RBS connected to the RBR via ethernet? Directly behind the RBR or is there a LAN swtich in between? 

Is the farther RBS ethernet connected to the nearest RBS on it's LAN port? 

[plemans]

Might just be how the app is displaying it since the GUI is showing wired and since the app is showing the solid line, its showing at wired. 

[FURRYe38]

Should show star formation when for ethernet if the RBS are each connected to the RBR. I presume if one RBS is ethernet connected to the other RBS, then ya, will now in a line. 

[LLDUSA]

Both satellites are physically hardwired by ethernet directly to the RBR850 (router).

Always was a star set-up - now show daisy - werid.

[plemans]

it shouldn't impact performance. 

Any other devices or OS's you can check it in the app (android vs iOS)

[LLDUSA]

Really appreciate everyone helping on this.

No other OSs at the moment.

I just find it stranged that in the router it shows both satellites wired and backhaul status good - but only one showing Connected Orbi.

Could it be an issue with the most recent firmware update?

Or is it a sync issue?

Or does it not really matter?

Thanks again - REALLY appreciate everyone's thoughts.

[FURRYe38]

What happens if you remove the Orbi app and re-install it? 

Are both RBS FW version same as whats loaded on the RBR? 

[EagleLanded]

You cannot thrust the Orbi App either. Mine is **bleep**ed up as well and among other showing wired devices as wifi connected and the other way arround, others are not shown at all even though the are actively connected.

Not only have NG serious issues with their FW at the moment and over the past year - also their App are unreliable. 

[LLDUSA]

Yes - the RBR and both RBSs are on the latest FW.  They match.

What is strange - is when logged into the router - the Connected Satellites show both wired with "good" Backhaul Status.  Yet only on has a listing under the Connected Orbi column.

I do not think it is the app.

Thanks again.

[FURRYe38]

What happens if you turn OFF the 1 RBS that shows connected to the RBR. Give the web page and orbi app about 5 minutes to update.

[LLDUSA]

I unplugged the RBS that showed connected to the RBR.

That RBS now shows purple - and the remaining satellite still shows connecting through it.

See attachment.

[LLDUSA]

Also a snapshot from inside the RBR - attached.

[FURRYe38]

Very Odd. 

Ok, try this, disconnect the RBS thats turned OFF from the RBRs ethernet port. 

Select the Disconnect button for the 1 RBS thats turned OFF on the RBRs web page to remove it. Will get this added later. 

Power OFF both RBR and farthest RBS for 5 minutes, then back on with the RBR first then farthest RBS...

[LLDUSA]

Will - to be clear - the one that is the farthest - even know they are both connected via ethernet?

Thanks.

[FURRYe38]

Yes. 

Trying to see if the farthest RBS can show on RBR correctly connected. It should show connected to the RBR and not a blank spot...

Can to be sure, each one of the RBS is directly connected to the back of the RBR. 

Let us know what you see after removing the nearest RBS from the RBRs web page and powering OFF the RBR and farthest RBS then back ON. 

[LLDUSA]

Ok - done.

RBR is back up and the one fartheset is connected - see attached.

[LLDUSA]

And App...

[LLDUSA]

When should I try and add back the second RBS and what is the process?