OrbiRBR850 needs firmware update yet Sat RBS850 does not

[Roadster198]

My Orbi RBR850 is prompting for a firmware update however the RBS850 is saying firmware up to date.

Looking on the NETGEAR support site the latest firmware is listed for both.

I've cleared my cache on the browser (clutching at straws) however it's not made any difference.

I've not rebooted either of them so I suppose that is next.

Anyone else seeing this?

Thanks

[CrimpOn · Accepted solution]

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@Roadster198 wrote:

My Orbi RBR850 is prompting for a firmware update however the RBS850 is saying firmware up to date.

Looking on the NETGEAR support site the latest firmware is listed for both.

Anyone else seeing this?

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Yes, it is common for the Orbi Firmware Update screen to display inaccurate or conflicting information.  Been that way for years.

Eventually (which may be months), it will get things right.

In the meantime, if there is some reason* to update the firmware, the only method is to download the firmware images for router and satellite from the Netgear support site and upload them manually to the satellite and then the router.  My own preference is to connect directly to the satellite web page using the IP address of the satellite (which will be found on the Attached Devices page).

* There is a mantra, "if it ain't broke, why fix it?"

[FURRYe38]

I recommend you manually load the FW if you want to update it. RBS FIRST, then RBR lastly:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4...

The AU system really can't be trusted IMO. 

[vvemaraju]

I updated from orbi portal which showed update available and not from the App (which showed no update available).

[CrimpOn · Accepted solution]

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@Roadster198 wrote:

My Orbi RBR850 is prompting for a firmware update however the RBS850 is saying firmware up to date.

Looking on the NETGEAR support site the latest firmware is listed for both.

Anyone else seeing this?

---

Yes, it is common for the Orbi Firmware Update screen to display inaccurate or conflicting information.  Been that way for years.

Eventually (which may be months), it will get things right.

In the meantime, if there is some reason* to update the firmware, the only method is to download the firmware images for router and satellite from the Netgear support site and upload them manually to the satellite and then the router.  My own preference is to connect directly to the satellite web page using the IP address of the satellite (which will be found on the Attached Devices page).

* There is a mantra, "if it ain't broke, why fix it?"

[FURRYe38]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[iyang]

Hi @Roadster198 ,

Can you try it again ?

Thanks.