Packet Loss

What is this person doing when they are home and connected to the system? 

What devices are they using? 

Whenever I experience a degradation in performance to the extent you are talking about I would take the Orbi system out of the loop entirely and direct connect your computer with the Comcast modem (not sure if you have a static IP but probably not). After you have power cycled the modem and you are connected to the Internet use a program like PingPlotter (I use a Mac) which will graphically depict any and all packet loss issues as well as average/minimum/current ping times across each node on the Comcast network (do this in the early evening hours of high demand in bandwidth). If it shows packet loss with your Orbi out of the system you now have graphic evidence to send to Comcast which will be undeniable and irrefutable. If you do not have packet loss over an extended period of time (give it about 10-15 minutes of run time) then reconnect your Orbi system to your Comcast modem being sure to power cycle the Comcast router first then after connecting your Orbi router power cycle that as well. From the wireless perspective you need to make sure that your wireless channels are not conflicting with your neighbors by using a program that shows all the wireless networks in your immediate vicinity. If all is well then make sure in the advanced wireless settings on your Orbi that your RTS/CTS threshold is set to 2347 if it shows 64 (some devices do not play well with 64). If you are still have performance issues power off your satellite with only your Orbi router connected to the modem. Run PingPlotter or similar program again and let it run for 10-15 minutes to see if you can replicate the packet loss you describe. Hopefully at least you can identify the source of your packet loss issues if nothing else.

Zipsy 

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