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Forum Discussion
Packet Loss
Recently the orbi has been really bad and slow even when connected via ethernet. The packet loss is extreme and the ping spikes are great as well. It works fine and then packet loss/stability is poor...
Everything is fine and the firmware is updated
This only happens when a certain person is home. I was thinking it has to do with location.
This only happens when a certain person is home. I was thinking it has to do with location.
Whenever I experience a degradation in performance to the extent you are talking about I would take the Orbi system out of the loop entirely and direct connect your computer with the Comcast modem (not sure if you have a static IP but probably not). After you have power cycled the modem and you are connected to the Internet use a program like PingPlotter (I use a Mac) which will graphically depict any and all packet loss issues as well as average/minimum/current ping times across each node on the Comcast network (do this in the early evening hours of high demand in bandwidth). If it shows packet loss with your Orbi out of the system you now have graphic evidence to send to Comcast which will be undeniable and irrefutable. If you do not have packet loss over an extended period of time (give it about 10-15 minutes of run time) then reconnect your Orbi system to your Comcast modem being sure to power cycle the Comcast router first then after connecting your Orbi router power cycle that as well. From the wireless perspective you need to make sure that your wireless channels are not conflicting with your neighbors by using a program that shows all the wireless networks in your immediate vicinity. If all is well then make sure in the advanced wireless settings on your Orbi that your RTS/CTS threshold is set to 2347 if it shows 64 (some devices do not play well with 64). If you are still have performance issues power off your satellite with only your Orbi router connected to the modem. Run PingPlotter or similar program again and let it run for 10-15 minutes to see if you can replicate the packet loss you describe. Hopefully at least you can identify the source of your packet loss issues if nothing else.
The modem is fine. Problem is not only is it slow sometimes. It also reboots as well and shows the purple light signifying something is wrong. I've tried factory resetting it as well.
What is this person doing when they are home and connected to the system?
What devices are they using?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?They are just doing normal web surfing and other stuff like school. They also video call a lot. A thing I've noticed is that even though their computer is closer to the normal router it connects to the satellite still.
