Orbi WiFi 7 RBE973
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RB350 no internet

Adriankn
Aspirant

RB350 no internet

We’ve had the Orbi set up for 1 year and now it’s stopped working and TPG (Aus) advised the router is no longer recognized.
Have added Pppoe and set up VLAN 2 priority 0 and still no internet and Netgear support has expired to help set up.


Any ideas? It’s pretty much one year and now it’s stopped working
Message 1 of 4

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FURRYe38
Guru

Re: RB350 no internet

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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Message 4 of 4

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CrimpOn
Guru

Re: RB350 no internet

"stopped working" is a bit ambiguous.

 

  • The Power LED (on the back) glows green, correct?
  • Does the system broadcast a WiFi signal?
  • The comment about PPPoE and VLAN: was that done a year ago when the system was first installed, or just recently?
  • Netgear hardware warranty in the US is one year.  I have no idea what it is in Australia.

 

Message 2 of 4
Adriankn
Aspirant

Re: RB350 no internet

All good. Problem solved. TPG was able to help do a re set up
Message 3 of 4
FURRYe38
Guru

Re: RB350 no internet

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 4 of 4
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