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Removed the wired backhaul (I think NG has a bug with wired backhaul)
powered up modem waited from full startup
then powered up Router waited until I can see router as connected in Orbi app
Powered up 1 Satallite and again waited for it to full connected and be online
Powered up 2 Satallite and again waited for it to full connected and be online
Once I completed these steps all the devices were able to connect and things seem to be back to normal. I should be able to use a wired backhaul but in with this current FW it's buggy and I believe it was what was causing the issues for me at least.
My 90 day support is over and when I called support about the new firmware, they told me that in order for them to send me the FW v.4.6.3.16, I would need to buy a support plan. I asked them why do I need to pay for support when their update broke my unit. The response was to send me instructions on how to update the firmwear, not to provide the beta.
Once they provide this new firmware publicly, I will never update it again. Talk about extortion.
So I have the RBK753 combo unit from costco, in the last few months I noticed I cant download any updates from battle.net at all on my network (it works fine when I am plugged into the modem directly but if I download any updates from battle.net like for warzone mostly on 2 computers at once it crashes my modem and I have to manually reboot it to get it back up again)
I have one satalite with a wired backhaul and the 2nd one is wireless.
We have a computer room where we play cod warzone on 7 computers and updating them one at a time is really getting old and we would love a fix for this.... happens at my friends too with his 2 computers if he updates the game... didnt happen until just recently...
Same here. Saturday , after installing the beta firmware is RBS and then RBB was fine till right now and has same issue of suddenly dropping some devices and not reconnecting till dona reboot. For now at least the beta seems to be not as bad and improved speeds. Lol The fun continues
I had the RBK50 which worked perfectly for 3 years. Then I upgraded to RBK753 which worked nicely for 1 year - until v.4.6.3.7 that is!
To have a perfectly working system break for months (and still broken) due to a forced update is a particularly bitter pill to swallow. I'm sorry Netgear..it may be time to say goodbye..forever...
Anyone having any luck getting the beta? Netgear admins should just be sending it out to people on here. This is absurd. Thank goodness for Costco's amazing return policy. Going to take it back. Costco should just drop the brand. Maybe try out the Linksys Wi-Fi 6 mesh system.
Has a factory reset and setup from scratch been performed since last FW update? I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Has a factory reset and setup from scratch been performed since last FW update? I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
So I have the RBK753 combo unit from costco, in the last few months I noticed I cant download any updates from battle.net at all on my network (it works fine when I am plugged into the modem directly but if I download any updates from battle.net like for warzone mostly on 2 computers at once it crashes my modem and I have to manually reboot it to get it back up again)
I have one satalite with a wired backhaul and the 2nd one is wireless.
We have a computer room where we play cod warzone on 7 computers and updating them one at a time is really getting old and we would love a fix for this.... happens at my friends too with his 2 computers if he updates the game... didnt happen until just recently...
Has a factory reset and setup from scratch been performed since last FW update? I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
@jamacphoto wrote: Same here. Saturday , after installing the beta firmware is RBS and then RBB was fine till right now and has same issue of suddenly dropping some devices and not reconnecting till dona reboot. For now at least the beta seems to be not as bad and improved speeds. Lol The fun continues
Has a factory reset and setup from scratch been performed since last FW update? I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
After getting the beta firmware and installing per instructions, I can report that it did not do anything to correct my device connectivity problems.
I will be downgrading to V3 until Netgear can fix this major blunder.
Yes, factory reset was performed. I can see not difference in the behavior with the beta firmware. I'll be downgrading back to v3 later today. If Netgear can't get it together soon I'll have an Orbi system to sell soon and move on to a company that supports it's customers.
Has a factory reset and setup from scratch been performed since last FW update? I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
After getting the beta firmware and installing per instructions, I can report that it did not do anything to correct my device connectivity problems.
I will be downgrading to V3 until Netgear can fix this major blunder.
Yes, factory reset was performed. I can see not difference in the behavior with the beta firmware. I'll be downgrading back to v3 later today. If Netgear can't get it together soon I'll have an Orbi system to sell soon and move on to a company that supports it's customers.
Can someone send me the beta firmware for this please? even my setup when in AP mode is running like crap and the wifi is dropping internet constantly.
So after a few days on the updated version, my network seems better. Speeds are now normal for the service I have. My devices are more evenly spread out on my system (before, they were mostly on the RBR750). All and all, I think the updated FW fixed my issues. Also, I am sorry, but I don’t feel comfortable sharing the file NG support sent me. Please don’t message me privately. Reach out to FURRYe38 or one of the moderators instead.
Thank for sharing your experiences. Hopefully this will improve everyone elses experiences as well.
@Theobuck wrote: So after a few days on the updated version, my network seems better. Speeds are now normal for the service I have. My devices are more evenly spread out on my system (before, they were mostly on the RBR750). All and all, I think the updated FW fixed my issues. Also, I am sorry, but I don’t feel comfortable sharing the file NG support sent me. Please don’t message me privately. Reach out to FURRYe38 or one of the moderators instead.
I installed the Beta last Thursdsay and so far I have not seen any of the issues I was experiencing prior.
Speeds are back to normal and the router has not gone offline and gone unresponsive.
Still tyring ot understand how the additon of parental controls made the units totally unstable. According to the release notes there was not much to this release only 5 bulleted items.
And I can add. Added beta per instructions but did not do a factory reset. The speeds have improved greatly, have noticed the load balancing has improved from before as before One satellite always had a lot more than the other. Now almost equally balanced. Late Sunday night had my similar Issue were cell phone and 1/3 of wi-Fi devices go off-line and cannot reconnect to wifi. Did one reboot and all came back. Been fine since then will see how it progresses
It appears that NG released the beta to production last night. When I checked this morning the router was updated to 4.6.3.16_2.0.51. I then reset the router and satellites. As of now, things are working well. Speeds are good and connectivity to all devices appears to be stable. The reset of the router and satellites appears to be a key step with this update.
