RBK752 - Awesome but disconnects on facetime a lot

[Foden]

Not sure if this will work, but worth a shot

Is your EE Smart Hub setup as a DHCP server? If so, turn OFF DHCP and change the routers IP address to a static IP of 10.0.0.1

On the Orbi router turn ON DHCP, if its off, and set the router to have a static IP address of 10.0.0.2 and adjust the IP range it provides to start from at least 10.0.0.3

e.g.

10.0.0.1                EE Router            Static IP                 DHCP Off

10.0.0.2                Orbi                       Static IP                DHCP On

That puts all your devices on the same IP subnet – may need to tweak other settings but give this a shot

If it doesn’t work take screen shots of the settings you changed on the EE router and those on the Orbi, as well as the Internet Setup Page

[mnichollsuk917]

I’m back home tomorrow, can’t wait to try this and see if we can get this resolved finally!

[FURRYe38]

👍

[mnichollsuk917]

Hey,

yes i can get to both of those addresses from the same machine

[mnichollsuk917]

Hey, if followed the guidance and changed the DMZ to on and selected

192.168.1.92 RBR, This is the IP address i found on the orbi page which is labeled as "internet port" on the advanced section - so ive put this in the DMZ section on the EE router and disabled both wifi radios

I have ran the below again and it looks the same to me?

Tracing route to google.co.uk [142.250.187.195]
over a maximum of 30 hops:

1 6 ms 4 ms 4 ms 10.0.0.1
2 5 ms 4 ms 6 ms eehub.home [192.168.1.254]
3 18 ms 19 ms 19 ms 172.16.15.137
4 * * * Request timed out.
5 21 ms 21 ms 21 ms 213.121.98.136
6 21 ms 20 ms 42 ms 87.237.20.132
7 24 ms 23 ms 25 ms 74.125.52.216
8 20 ms 21 ms 22 ms 209.85.249.149
9 20 ms 21 ms 20 ms 142.251.54.35
10 21 ms 20 ms 21 ms lhr25s33-in-f3.1e100.net [142.250.187.195]

[FURRYe38]

It will look the same for a trace route. DMZ won't change how the trace route results. That will still see the router and ISP router/modem in the line. 

[mnichollsuk917]

ok, how do i know if the double NAT is fixed? I just tired facetime and it disconnected on the first attempt after making the change

on the EE page there is a setting to turn on "Enable SIP ALG" this is currently off

[FURRYe38]

So still happening. 

Seems that something with your ISP modem is problematic with putting a external router online with the ISP mode and even using DMZ, something is still failing for FT...

[Foden]

Have you tried my suggestion msg #101? If not undo the changes you made for the DMZ settings and give it a try

[mnichollsuk917]

Hey guys I haven’t done anything else yet as I have just discovered the issue is now happening when the phone is connected directly to the EE ROUTER! Assume this is an ISP Issue! I couldn’t believe my eyes when it was disconnected directly from the EE router

[FURRYe38]

Ah ha. Ok. Something to contact the ISP about and see. 

I'd check a online search for anyone else having FT problems with iPhones as well. Just to be sure this isn't a FT app or Iphone issue...

[mnichollsuk917]

 OK, so i thought i would give you all an update.

Problem still persitis,

I have tried:

A brand new phone

A friends phone with his profile

On mesh

on EE router directly

and the newest thing... EE sent me a new router and the problem still persists!!

only thing i can try now is an ISP!

[FURRYe38]

👍