Orbi WiFi 7 RBE973
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RBK753 DNS Setting greyed out

wxd4000
Aspirant

RBK753 DNS Setting greyed out

Hi, I have a Orbi RBK753 mesh wifi system, I recently noticed the DNS setting is greyed out, and I am no longer able to use my NAS as my DNS server. I have tried to reboot the router and disable the parent control, but neither helps. The firmware version is V4.6.5.14_2.0.54. Is there anything I can do?

Message 1 of 5
FURRYe38
Guru

Re: RBK753 DNS Setting greyed out

Be sure Armor or Smart Parental Controls are not enabled. 

 

Netgear has set up a community forum specifically for the Orbi AX products. Most of the people who watch that forum are more likely to have experience with Orbi AX (WiFi6 RBK 3,7,8 and 9 Series) products:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

Message 2 of 5
plemans
Guru

Re: RBK753 DNS Setting greyed out

Are you running it in access point mode? 

Got a screensnip? 

Are you using armor?  

Message 3 of 5
wxd4000
Aspirant

Re: RBK753 DNS Setting greyed out

Thank you for your reply!

 

It is not in AP mode. Armor and parental control are disabled. Screen shot is attached. You can see the DNS setup is grey-out, the router MAC address is also not able to be changedorbi router.png

Message 4 of 5
plemans
Guru

Re: RBK753 DNS Setting greyed out

have you tried a factory reset? 

Message 5 of 5
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