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Re: RBK763S (AX5400). SSID reset required

Soloman
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RBK763S (AX5400). SSID reset required

Ever since purchasing my new RBK 763S, I have had an issue with a requirement to setup a new SSID after my Internet connectivity is dropped, or if we experience a power outage.  If I do not change the SSID many IOT items (including my iPad) struggle to maintain connectivity.  My service provider is Comcast, and my Cable modem is a Netgear CM1100.  There are around 80+ items that are connected via the RBK763S on my home Network so when this does occur, the end effect is that I have to run around a reset the SSID and passwords for all of the IOT items that are on my Network.  It is quite a burden in having to do this for so many of these IOT entities.  Is there a way to get around this?  Any ideas on what could be causing it?  

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FURRYe38
Guru

Re: RBK763S (AX5400). SSID reset required

Yes. I use 50% on mine. Seems to also help steer devices to RBS as well vs the RBR. Orbi systems are fairly powerful. 

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Message 11 of 11

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FURRYe38
Guru

Re: RBK763S (AX5400). SSID reset required

What Firmware version is currently loaded?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

You don't need to change the SSID or should need a reset. 

 

80 devices is kinda high...not sure if this will impact or cause what your seeing. 

 

Can you disable say half of these device and see if this changes the behavior? 

Message 2 of 11
Soloman
Star

Re: RBK763S (AX5400). SSID reset required

Current Software version is V6.3.1.0_1.1.41.  Separation is ~20 ft to 1 Satellite (also through walls) and ~35 feet to the second Satellite (also through walls).  About half of the devices are wired using Ethernet and Netgear switches.  When fewer items are connected I was still having issues connecting my iPad with the previous SSID, changing my SSID was a solution one of the Netgear Tech support reps suggested after walking through the initial setup with me.

Message 3 of 11
FURRYe38
Guru

Re: RBK763S (AX5400). SSID reset required


@Soloman wrote:

Current Software version is V6.3.1.0_1.1.41.  Separation is ~20 ft to 1 Satellite (also through walls) < this would be WAY TOO close for this one RBS to the RBR.

 

and ~35 feet to the second Satellite (also through walls).  About half of the devices are wired using Ethernet and Netgear switches.<What model # are these switches?   When fewer items are connected I was still having issues connecting my iPad with the previous SSID, changing my SSID was a solution one of the Netgear Tech support reps suggested after walking through the initial setup with me.

What CAT# lan cable are you using? 


 

Message 4 of 11
Soloman
Star

Re: RBK763S (AX5400). SSID reset required

Sounds good I will try separating the 1 Satellite that is within 20 feet - to greater than 30 feet.  My LAN cables are mostly CAT6, although some of the in wall lines are still CAT5e.  The switches are:  GS208 (1), GS205 (2), GS908 (1), GS308V3 (1).  

Message 5 of 11
Soloman
Star

Re: RBK763S (AX5400). SSID reset required

Should I be looking at a different model of Orbi for my home?  You implied that the 80+ devices were a bit too much for the RBK763S.  Would the RBK850 series, or even the RBK950 series handle this quantity better - the total number of devices supported is a bit vague in the specs.   One of the reasons I avoided the higher end models (in addition to the price difference ) is that with a 3100 sq foot house - these packages might overwhelm the size of the home and cause other issues.

Message 6 of 11
FURRYe38
Guru

Re: RBK763S (AX5400). SSID reset required

Message 7 of 11
Soloman
Star

Re: RBK763S (AX5400). SSID reset required

Thanks for that reference, if that is blanket statement for the whole Orbi line, then at least I know that my issues are not related to the number of low end IOT devices that I have connected through the system.  Most of the time these devices require little bandwidth -i.e. switches and sensors etc.  So if I see the issue again, I will not have to look at replacing the unit.

Message 8 of 11
FURRYe38
Guru

Re: RBK763S (AX5400). SSID reset required

I think for the most part spacial distances between the RBR and RBS will resolve what your seeing. 

 

Message 9 of 11
Soloman
Star

Re: RBK763S (AX5400). SSID reset required

One more question - would reducing the transmitter power also help alleviate this issue?  

I could take them down to 50% based on the size of our house.

Message 10 of 11
FURRYe38
Guru

Re: RBK763S (AX5400). SSID reset required

Yes. I use 50% on mine. Seems to also help steer devices to RBS as well vs the RBR. Orbi systems are fairly powerful. 

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