Orbi WiFi 7 RBE973
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Re: RBK852 2.4 GHZ dropout

stackmann
Follower

RBK852 2.4 GHZ dropout

I HAVE A SMART HOME WITH 48 DEVICES AT 2.4 GHZ. I PURCHASED A RBK852 (WITH ONE SATELLITE) AND AM STILL HAVING ISSUES WITH DROP OUTS. IF I ADD ANOTHER SATELLITE, WILL IT CORRECT THE ISSUE?

Message 1 of 3
FURRYe38
Guru

Re: RBK852 2.4 GHZ dropout

No need to yell.

 

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you

 

Message 2 of 3
FURRYe38
Guru

Re: RBK852 2.4 GHZ dropout

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?


@stackmann wrote:

I HAVE A SMART HOME WITH 48 DEVICES AT 2.4 GHZ. I PURCHASED A RBK852 (WITH ONE SATELLITE) AND AM STILL HAVING ISSUES WITH DROP OUTS. IF I ADD ANOTHER SATELLITE, WILL IT CORRECT THE ISSUE?


 

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