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Today there was a power cut, and when the power returned, my mesh didn't come back with it.
The router is fine, but none of the satellites wanted to connect to it. I restarted everything and even hardware reset each satellite one by one. Eventually they all reconnected except for one.
This satellite will flash its white light, then turn blue, confirming it has a good connection, but it is not visible on either the app or the web page, nor does it emit wifi.
Re: RBKE963 satellite dead/bricked after a power cut?
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
Power OFF all working RBS. Take the one non working RBS to same room as the RBR and try to sync it there...Try using the RBRs add satellite function on the RBRs web page with a PC and web browser...
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
Re: RBKE963 satellite dead/bricked after a power cut?
Hello, thank you for your reply 🙂
What Firmware version is currently loaded?V6.3.7.5
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Starlink
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Yup (also, the router and all of the other satellites work just fine)
What is the size of your home? Sq Ft? 4000
What is the distance between the router and 📡satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected. Yup, about that (also, they've always worked before and it's now only this one satellite that seems to be bricked)
Power OFF all working RBS. Take the one non working RBS to same room as the RBR and try to sync it there...Try using the RBRs add satellite function on the RBRs web page with a PC and web browser. Done that about 15 times, no joy. The others work though
Re: RBKE963 satellite dead/bricked after a power cut?
For that size of home, you only need the RBR and 1 RBS, maybe two with the RBRs transmit power set to 25%.
I have a 5000 sq ft phone 3 levels and use two RBS and power is set to 50%. I can get away with 1 RBS.
Might try a factory reset on the RBR and the one RBS and setup from scratch. Walk thru the setup wizard with adding just the 1 RBS. Leave the others OFF.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
Re: RBKE963 satellite dead/bricked after a power cut?
For that size of home, you only need the RBR and 1 RBS, maybe two with the RBRs transmit power set to 25%.
I have a 5000 sq ft phone 3 levels and use two RBS and power is set to 50%. I can get away with 1 RBS.
It's a 3 storey Victorian house with 2 foot thick stone walls. Trust me you need more satellites than 1. And, it always used to work
Might try a factory reset on the RBR and the one RBS and setup from scratch. Walk thru the setup wizard with adding just the 1 RBS. Leave the others OFF.
The chaos this would cause doesn't yet justify that course of action.
I'm wondering if the power got cut right in the middle of a firmware update, and now the satellite is very confused?
If I could somehow connect to it directly and see what it's doing?
Re: RBKE963 satellite dead/bricked after a power cut?
Try to connect it to the back of the RBR with a ethernet cable to see if it gets an IP address. Keep the other RBS turned OFF.
If you see an IP address for the RBS, see if you can connect to it's web page using that IP addres
Is there a step by step guide for doing this with either a mac or PC?
There shouldn't have been any FW updates...
Funnily enough there was, which is what made me think of it as a possible cause. When I was resetting all of the other satellites I noticed that one needed an update, so I pushed it through. It's possible therefore that the bricked satellite was also in that state.
Re: RBKE963 satellite dead/bricked after a power cut?
Just open a web browser, any, and log in to the RBRs web page at 192.168.1.1.
Possible...I recommend updating FW using manual download of the file to the RBS web page. Also having RBS out at a distance, if the signal is not good enough, this could cause a bad FW load. Why I tend to bring RBS to near or close range when doing a FW update on RBS. Or connect a wired PC to the back of the RBS and send it there.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBE971 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
With the satellite on, you hold its reset button down for 30 seconds, then turn the satellite off but keep holding the reset for another 30 seconds, then power on the satellite while continuing to holding its reset.
So you hold the reset for a total of 90 continuous seconds
