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Forum Discussion
RBKE963
Hi all, This night Orbi system has upgrade automatically the firmware (from V6.0.3.85 to -V6.3.7.5) and since this morning router (RBRE-960) doesn't see satellites (2X RBSE-960) no more. No solutio...
Before update, it was ALL ok. Also with UTP cables. Best mesh of all district, until updates !!!
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
All you suggested was done. Now also wifi performance are very bad, or no data in wifi but only in ethernet.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡How do you have the Basic and Advanced Wireless settings configured?
Are you using mixed mode WPA2/WPA3?
What channels are you using?
Is the Separate IoT and 6Ghz SSID networks enabled?