Orbi WiFi 7 RBE973
Reply

Re: RBR 750 Problem

cjlutz
Aspirant

RBR 750 Problem

My Orbi RBR 750 Router is not connecting to my ISP modem. I've tried all of the troubleshooting methods without success. On the Orbi Iphone app I get an "orbi not found" message. I've tried a factory reset and reboot on the router and it has a solid white light. I connected to my ISP modem and the connection to the Orbi router fails the connection test. I see the ORBI93 wifi network on iphone and laptop but clearly an issue connecting that I can't fix.

Any suggestions appreciated!

Message 1 of 10
Yahey
Aspirant

Re: RBR 750 Problem

Hello Community,

 

I have the exact same issue.

 

Installed firmware = NETGEAR Orbi 2.12.6.1824

Smartphone used = Google Pixel 5

There's no other ORBI network around.

I unactivated mobile data on the smartphone to be sure to used ONLY Orbi WiFi LAN connection.

Connection to web admin interface works just fine.

 

Any idea ? Thanks.

 

Kind regards,

 

Message 2 of 10
plemans
Guru

Re: RBR 750 Problem

@cjlutz What modem/gateway is the orbi connected to? 

Message 3 of 10
FURRYe38
Guru

Re: RBR 750 Problem

Please make a new post in regards to what your having problems with. 

 

Thank you. 

 


@Yahey wrote:

Hello Community,

 

I have the exact same issue.

 

Installed firmware = NETGEAR Orbi 2.12.6.1824

Smartphone used = Google Pixel 5

There's no other ORBI network around.

I unactivated mobile data on the smartphone to be sure to used ONLY Orbi WiFi LAN connection.

Connection to web admin interface works just fine.

 

Any idea ? Thanks.

 

Kind regards,

 


 

Message 4 of 10
Yahey
Aspirant

Re: RBR 750 Problem

Hello Cjlutz,

 

Thanks for the prompt feedback.

My ISP box (fiber). Orange Box.

The box has its own IP range.

The ORBI has another one.

 

++

Message 5 of 10
Yahey
Aspirant

Re: RBR 750 Problem

OK

Message 6 of 10
FURRYe38
Guru

Re: RBR 750 Problem

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


@Yahey wrote:

Hello Cjlutz,

 

Thanks for the prompt feedback.

My ISP box (fiber). Orange Box.

The box has its own IP range.

The ORBI has another one.

 

++


 

Message 7 of 10
cjlutz
Aspirant

Re: RBR 750 Problem

It's a Verizon moden

Message 8 of 10
cjlutz
Aspirant

Re: RBR 750 Problem

Thanks for feedback. Not sure I have the confidence to do that without screwing it up. The wifi through the modem works...just don't have the same range. Why do you think it suddenly stopped working?

Message 9 of 10
FURRYe38
Guru

Re: RBR 750 Problem

Contact your ISP to have them help you with the modem. 

If both modem and orbi wifi are running, noise and interferences between each other can cause problems. Why it's recommended to run only 1 wifi system in a household. 

Message 10 of 10
Top Contributors
Discussion stats
  • 9 replies
  • 1137 views
  • 0 kudos
  • 4 in conversation
Announcements

Orbi WiFi 7