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Forum Discussion
RBR750 Email Logs
I have an ORBI RBR750, firmware V4.6.5.14 (latest). I have Security setup to send me logs via email every hour. I've been having MS Outlook email issues on my home environment (two laptops, two pho...
hunt68 wrote:
When my RBR750 sends the email log to my email address at the scheduled 1 hour interval, that entry does appear confirming to me that all settings appear to be correct.
So, the question is... why are my successful emails that being sent on Wifi through the Orbi router not appearing in the Orbi Log?
If I read the question correctly, the Orbi log process that sends the log contents via email puts that entry into the log file. In normal operation, user activities are not written to the log file.
User access to Allowed or Blocked sites will be logged if the Security function Block Sites is enabled. I would guess that most users will not log access to allowed sites, because that would generate zillions of log entries. (maybe even gadzillions!)
Frankly, I am not certain what Netgear means by "sites".
- Web sites (http: & https), but not other protocols, such as IMAP, POP3, Telnet...?
- Any DNS lookup?
I also have not experimented to see if Block Sites works on "reverse DNS", i.,e. if the user uses an actual IP address rather than a DNS lookup.
At one time Blocking Sites was thought to be a means of Parental Control. Alas, that concept failed years ago and products such as Disney Circle, and SPC were created with more artificial intelligence.
Sorry to ramble on. The short answer is "the log process does not typically log user sent email activity."
Thank you the response... what you said makes sense.
Do you have any comment on the Outlook issue I am having sending email at certain times of the day? I now think the problem may be related to sleep mode on my Windows 10 laptop when Outllook is open. I don't think Outlook really goes to sleep in sleep mode and that something is going haywire with email authentication in sleep mode that is causing a block to be put up for security reasons. Where this block is occurring is a mystery to me, but it seems to clear itself after so many hours. Do you know of anything in the Orbi router that might cause such a block? I am not running Netgear Armour on my RBR750. I can turn my Windows Defender firewall OFF and I still experience the problem (i.e., I don't think the problem is on my PC); plus, my wife's computer and our two phones all lose the ability to send email at the same time. I'm thinking either the block is occuring with my ISP but most likely with Comcast.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Is the RBR using ISP DNS or custom? Try custom DNS on the RBR...Cloudfare or Quad9
hunt68 wrote:
Do you have any comment on the Outlook issue I am having sending email at certain times of the day? I now think the problem may be related to sleep mode on my Windows 10 laptop when Outllook is open. I don't think Outlook really goes to sleep in sleep mode and that something is going haywire with email authentication in sleep mode that is causing a block to be put up for security reasons. Where this block is occurring is a mystery to me, but it seems to clear itself after so many hours. Do you know of anything in the Orbi router that might cause such a block? I am not running Netgear Armour on my RBR750. I can turn my Windows Defender firewall OFF and I still experience the problem (i.e., I don't think the problem is on my PC); plus, my wife's computer and our two phones all lose the ability to send email at the same time. I'm thinking either the block is occuring with my ISP but most likely with Comcast.
Is there an error message that appears when email does not send? I notice the Xfinity recommended settings for Comcast seem to mirror yours. Can you change the "Server Timeout" from short to long?
https://www.xfinity.com/support/articles/update-pop3-110-995
It would be helpful to eliminate laptop sleep mode as a factor. Is it convenient to change the setting to "Never Sleep".
https://www.hellotech.com/guide/for/how-to-keep-laptop-on-when-closed
I did not see how you get devices to send email after the 6pm break. Reboot device? Reboot router? Wait?
