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RBR750 download speed drops a lot and below upload speed some of the time
I installed the AX 4200 RBR750 router + 1 satellite a couple of months ago and it worked well - consistently 200Mbps+ download, 32Mbps+ upload everytime I checked (at different times of the day or at...
It was Optimum cable that had the problem. The technician came, fixed something in the cable box on the street and it is fine so far! Thanks for the responses and apologies for the time.
You might revert back FW versions. Something maybe different on the 7 series vs 8 series Orbi.
I would make contact with NG support about this as well.
More weird results, after download speed plunged at 4:30pm EST, we stepped out and when we returned home around 8pm, speed was back up to 198Mbps download!! Upload stays good all the time, it is always the download speed that plunges.
And today morning (8/23), speed has plunged back down to 4Mbps!
All this time since 12pm yesterday 8/22, absolutely nothing has changed and I have tested on 4 devices, so it is not a device problem.
To repeat:
- RBR750 with 1 router and 1 satellite working fine for approx 2 months. Firmware was updated 4 days ago. I am noticing very erratic performance in download speeds only, upload is always fine. have hard booted cable modem and router/satellite multiple times. 8/22 morning, factory reset router & satellite and it seemed that it was working properly (download speed 200Mbps), 4:30pm speed dropped to around 10Mbps, 8pm back to 198Mbps, 8/23 morning back down to 4Mbps. No changes anywhere during all this time!
Going to test laptop with ethernet to cable modem and then to router to see if I can isolate the problem.
And a factory reset and setup from scratch was performed on the RBR after the update?
Was your system updated automatically, via orbi app or did you manually apply the FW update files yourself?
I did a factory reset (atomatic update from orbilogin.com) after the firmware update. Once the factory reset was completed, I did a firmware update availab;e check and it said no new firmware update i.e. the last update remained after the factory reset. Going to check internet via ethernet cable and laptop shortly.
needed an usb to ethernet adapter to connect my laptop to the cable modem (laptop has no ethernet ports!). bought that today and hard wired to the cable modem and bingo, problem is with the cable internet! Download speed 15Mbps, upload 32Mbps.
Hearing that the storm has caused havoc on both Fios and Optimum.....this confirms that. At least for now, the problem doesn't seem to be related to RBR750.
My apologies for wasting people's time......will update this thread once optimum fixes this and I am able to ensure that RBR750 works fine.