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Forum Discussion
RBR750 major issues after FW 4.6.3.7
Hoping someone can help here – I’ve already spent two hours on the phone with support to no avail. We have had the Orbi RBR750 router/2 satellite system for almost a year and experienced only very min...
Hello Orbi Community,
Thank you FURRYe38 for escalating this thread!
We are looking into these reports! In order to help our Engineering team try to replicate this issue in-house please send ChristineT, Blanca_O or Christian_R a private message with the following information:
- Contact info (Name, Phone #, Email address)
- Serial number
- Internet Service Provider (ISP)
- Front end modem
- WAN configuration (DHCP/Static/PPTP any VLAN on internet side)
We look forward to your feedback so we can get this issue quickly resolved.
Best,
ChristineT
Coming in to say I am still stuck with a system that is not working. While the case has been escalated I have to say I am very frustrated with the response. I've been asked to pull debug logs and send them (only to find you can't attach them to messages to the support person or email them directly because netgear's firewall strips out the attachments so I had to upload the debug logs to Dropbox). I mean, come on, I have to use how many 3rd party systems to get you the information about your system?! Also I was told nothing was found in my debug logs that was of concern and to run them again when the system wasn't working. Well, newsflash -- IT PRETTY MUCH NEVER WORKS. As I type this right now my app says the system is connected but the router has the magenta light and no devices in the home can connect. Why is it "online" in the app? See photos. Our ISP is working just fine. I would really appreciate it if someone would CALL ME to walk through this live-- I can't believe it has been a week and that has not been offered.
Please provide feedback and answers to the question presented to you in my first responce to you. Would be helpful to know what you have which might give us more information to help you. If not, please keep in contact with NG support.
Thank you.
- Same here. Nothing but issues since the update. Will work for maybe an hour after rebooting, and back to it. I have the fun opposite that my router has no color band, but this is my app. Satellites work (hardwired) and can get Wi-Fi from them - though one constantly loses connection and reconnects in a never ending blue/white lights cycle (fun to have in my bedroom).
I’ve about had enough of Orbis. Updated to newer models to get better coverage and has been nothing but problems. Cannot keep spending time every week to run reboots and problem shooting. Even the horrible Verizon router can’t be this bad. If you using v7 of the FW, this version has been superseded by v4.6.5.14:
If your having issues, please post there or make a new post and we'll try to help you out.
Thank you.
Mstone4211 wrote:
Same here. Nothing but issues since the update. Will work for maybe an hour after rebooting, and back to it. I have the fun opposite that my router has no color band, but this is my app. Satellites work (hardwired) and can get Wi-Fi from them - though one constantly loses connection and reconnects in a never ending blue/white lights cycle (fun to have in my bedroom).
I’ve about had enough of Orbis. Updated to newer models to get better coverage and has been nothing but problems. Cannot keep spending time every week to run reboots and problem shooting. Even the horrible Verizon router can’t be this bad.
