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Forum Discussion
RBR750 satellites disconnecting
Hi, I see more reported issues with disconnecting satellites in the community, but I have not been able to find the solution yet. Since a couple of months my satellites randomly disconnect fr...
What Firmware version is currently loaded on the RBR and RBS?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
️What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Hi,
Firmware RBR: V7.2.6.21_5.0.20
Firmware RBS: don't know, will check over the weekend.
Modem is a Genexis Hybrid Live! Titanium, in bridge mode. Firmware is managed by Internet provider.
CAT6 cable in place.
2 RBS deployed. RBR on ground floor, one RBS 1st floor and one RBS 2nd floor.
Size home is 3 floors, each floor 10 feet apart (height). Distance between RBR and RBS1 = ~15 feet and RBS1 to RBS 2 also ~15 feet.
Channel config: 2,4 GHz on auto, 5 GHz on 36. Not many WiFi neighbors, can only see network from next door.
What browser are you using? Is this seen with MS Edge, FireFox or Opera browsers?
"Distance between RBR and RBS1 = ~15 feet and RBS1 to RBS 2 also ~15 feet" This is TOO close to each to other. 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
What is the size of your home? Sq Ft?
Hi,
I use Google Chrome, and I observe the same in Edge and on the Orbi app (iPhone). Total size of the home is ~1900 sqft split over three floors.
I see the satellites connecting serially, so RBS1 to the RBR and RBS2 to RBS1. Are you suggsting that I decommission one RBS?
Best Joost.
For that size of home, even with 3 floors, the RBR and just one RBS would be needed. 30 feet distance in between the RBR and one RBS to start.